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Submissions from 2017

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Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution, Roberto F. Abenoza, Oded Cats, and Yusak O. Susilo

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A fuzzy-based multi-dimensional and multi-period service quality evaluation outline for rail transit systems, Nezir Aydin

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Understanding urban rail in-vehicle activities: An activity theory approach, Tiago Camacho, Marcus Foth, Andry Rakotonirainy, and Markus Rittenbruch

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Priority Areas of Intervention for Improving Urban Bus Services: Experience in Kolkata, India, Munavar Fairooz Cheranchery and Bhargab Maitra

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Route effect on the perception of public transport services quality, Jorge Chica-Olmo, Héctor Gachs-Sánchez, and Carmen Lizarraga

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Understanding the effects of economic crisis on public transport users’ satisfaction and demand, Dimitrios Efthymiou and Constantinos Antoniou

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Get on board: Assessing an all-door boarding pilot project in Montreal, Canada, Ahmed El-Geneidy, Dea van Lierop, Emily Grisé, Geneviève Boisjoly, Derrick Swallow, Lesley Fordham, and Thomas Herrmann

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Can rail pedestrian violations be deterred? An investigation into the threat of legal and non-legal sanctions, James Freeman and Andry Rakotonirainy

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Drivers of transit service loyalty considering heterogeneity between user segments, Xuemei Fu and Zhicai Juan

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Evaluating the relationship between socially (dis)advantaged neighbourhoods and customer satisfaction of bus service in London, U.K., Emily Grisé and Ahmed El-Geneidy

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Crowding in public transport: Who cares and why?, Luke Haywood, Martin Koning, and Guillaume Monchambert

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A method to directly derive taste heterogeneity of travellers’ route choice in public transport from observed routes, Sung-Pil Hong, Kyung min Kim, Geunyeong Byeon, and Yun-Hong Min

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The role of information systems in non-routine transit use of university students: Evidence from Brazil and Denmark, Sigal Kaplan, Mayara Moraes Monteiro, Marie Karen Anderson, Otto Anker Nielsen, and Enilson Medeiros Dos Santos

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Individually constructed criteria for perception of urban transportation means – An approach based on Kelly’s personal construct theory, Ines Kawgan-Kagan and Stephan Daubitz

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Analysis of satisfaction factors at urban transport interchanges: Measuring travellers’ attitudes to information, security and waiting, David Lois, Andrés Monzón, and Sara Hernández

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Railway transit services in Algiers: priority improvement actions based on users perceptions, José Luis Machado-León, Rocío de Oña, Tahar Baouni, and Juan de Oña

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Is rail cleaner and greener than bus?, Corinne Mulley, David A. Hensher, and David Cosgrove

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Comparing public bus transport service attributes in Delhi and Mumbai: Policy implications for improving bus services in Delhi, Hemant K. Suman, Nomesh B. Bolia, and Geetam Tiwari

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What influences satisfaction and loyalty in public transport? A review of the literature, Dea van Lierop, Madhav G. Badami, and Ahmed M. El-Geneidy

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Optimal bus temperature for thermal comfort during a cool day, K. B. Velt and H. A.M. Daanen

Submissions from 2016

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What Do Americans Think About Federal Tax Options to Support Public Transit, Highways, and Local Streets and Roads? Results from Year Seven of a National Survey, Asha Weinstein Agrawal and Hilary Nixon

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Gender-Based Analysis of Zones of Tolerance for Transit Service Quality Considering Intelligent Transportation Systems, Farzad Arabikhan, Maria Nadia Postorino, Ariane Dupont-Kieffer, and Alexander Gegov

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Exploring Bicycle and Public Transit Use by Low-Income Latino Immigrants: A Mixed-Methods Study in the San Francisco Bay Area, Jesus M. Barajas, Daniel G. Chatman, and Asha Weinstein Agrawal

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Injuries to older users of buses in the UK, Jo Barnes, Andrew Morris, Ruth Welsh, Steve Summerskill, Russ Marshall, Denise Kendrick, Pip Logan, Avril Drummond, Simon Conroy, Brian Fildes, and Julie Bell

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Level of service delivery of public transport and mode choice in Accra, Ghana, Dora Birago, Seth Opoku Mensah, and Somesh Sharma

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Weather, transport mode choices and emotional travel experiences, Lars Böcker, Martin Dijst, and Jan Faber

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Evaluating the added-value of online bus arrival prediction schemes, Oded Cats and Gerasimos Loutos

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Exploring the effects of perceived values, free bus transfer, and penalties on intermodal metro–bus transfer users' intention, Yung-Hsiang Cheng and Wei-Chih Tseng

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Reproducing Longitudinal In-Vehicle Traveler Experience and the Impact of a Service Reduction with Public Transit Smart Card Data, Ka Kee Alfred Chu and André Lomone

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Why do urban travelers select multimodal travel options: A repertory grid analysis, Thomas Clauss and Sebastian Döppe

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An ideal journey: making bus travel desirable, William Clayton, Juliet Jain, and Graham Parkhurst

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Integrating train scheduling and delay management in real-time railway traffic control, Francesco Corman, Andrea D’Ariano, Alessio D. Marra, Dario Pacciarelli, and Marcella Samà

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Methodology to determine service delivery levels for public transportation, Shreya Das and Debapratim Pandit

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Four types of fare evasion: A qualitative study from Melbourne, Australia, Alexa Delbosc and Graham Currie

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Transit passengers’ behavioural intentions: the influence of service quality and customer satisfaction, Juan de Oña, Rocio de Oña, Laura Eboli, Carmen Forciniti, and Gabriella Mazzulla

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Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation, Juan de Oña, Rocío de Oña, and Griselda López

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Travel mode choice and travel satisfaction: bridging the gap between decision utility and experienced utility, Jonas De Vos, Patricia L. Mokhtarian, Tim Schwanen, Veronique Van Acker, and Frank Witlox

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Pricing strategies for public transport, Neil Douglas

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Analyzing the gap between the QOS demanded by PT users and QOS supplied by service operators, Bryan Epstein and Moshe Givoni

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Evaluating the impacts and benefits of public transport design and operational measures, Masoud Fadaei and Oded Cats

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Waiting time perceptions at transit stops and stations: Effects of basic amenities, gender, and security, Yingling Fan, Andrew Guthrie, and David Levinson

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Estimating the impact of metro rail stations on residential property values: evidence from Tehran, Amir Forouhar

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Estimating Uncertainty of Bus Arrival Times and Passenger Occupancies, Vikash V. Gayah, Zhengyao Yu, and Jonathan S. Wood

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Journey towards World Class Stations: An Assessment of Platform Amenities at Allahabad Junction, Geetika Goel, Piyali Ghosh, Mohit Kumar Ojha, and Sumit Kumar

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Feeder-trunk or direct lines? Economies of density, transfer costs and transit structure in an urban context, Antonio Gschwender, Sergio Jara-Díaz, and Claudia Bravo

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The importance of service quality attributes in public transportation: Narrowing the gap between scientific research and practitioners' needs, Begoña Guirao, Antonio García-Pastor, and María Eugenia López-Lambas

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Weakening Obstacles to Transit Use: Changes in Relationships with Child Rearing and Automobile Access from 2000 to 2010, Andrew Guthrie and Yingling Fan

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Key factors for defining an efficient urban transport interchange: Users' perceptions, Sara Hernandez and Andres Monzon

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Bus service quality prediction and attribute ranking: a neural network approach, Md Rokibul Islam, Md Hadiuzzaman, Rajib Banik, Md Mehedi Hasnat, Sarder Rafee Musabbir, and Sanjana Hossain

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Public transport promotion policy on campus: evidence from Suranaree University in Thailand, Sajjakaj Jomnonkwao, Onanong Sangphong, Buratin Khampirat, Siradol Siridhara, and Vatanavongs Ratanavaraha

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Transit Stop Environments and Waiting Time Perception: Impacts of Trees, Traffic Exposure, and Polluted Air, Marina Lagune-Reutler, Andrew Guthrie, Yingling Fan, and David Levinson

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Development and test of the Perceived Accessibility Scale (PAC) in public transport, Katrin Lättman, Lars E. Olsson, and Margareta Friman

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Perception of Mode-Specific Travel Time Reliability and Crowding in Multimodal Trips, Hao Li, Kun Gao, Huizhao Tu, Yueming Ding, and Lijun Sun

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Public Transport Crowding Valuation: Evidence from College Students in Guangzhou, Jianrong Liu and Huiying Wen

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Synchronization of Public Transport Timetabling with Multiple Vehicle Types, Tao Liu and Avishai (Avi) Ceder

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Dynamics of modal choice of heterogeneous travelers with responsive transit services, Xinwei Li and Hai Yang

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It’s a Matter of Time Assessment of Additional Time Budgeted for Commuting to McGill University Across Modes, Charis Loong and Ahmed El-Geneidy

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Changing times – A decade of empirical insight into the experience of rail passengers in Great Britain, Glenn Lyons, Juliet Jain, and Iain Weir

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The role of involvement in regards to public transit riders' perceptions of the service, José Luis Machado-León, Rocío de Oña, and Juan de Oña

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Measuring the influence of bus service quality on the perception of users, Moataz Mahmoud and Julian Hine

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How transport users perceive personal safety apps, Orla Thérèse McCarthy, Brian Caulfield, and Margaret O’Mahony

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Passenger Satisfaction and Mental Adaptation under Adverse Conditions: Case Study in Manila, Andra Charis Mijares, Mio Suzuki, and Tetsuo Yai

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Russian public transport system: the customers’ feedback on the service provision, Andrey Sergeevich Mikhaylov, Ivan Sergeevich Gumenuk, and Anna Alekseevna Mikhaylova

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A utility-based travel impedance measure for public transit network accessibility, Neema Nassir, Mark Hickman, Ali Malekzadeh, and Elnaz Irannezhad

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Public transport user's perception and decision assessment using tactic-based guidelines, Mahmood Mahmoodi Nesheli, Avishai (Avi) Ceder, and Simon Estines

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The Impact of Transit-Oriented Development on Social Capital, Robert B. Noland, Orin T. Puniello, and Stephanie DiPetrillo

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Active transport, public transport and electric car as perceived alternatives in a motorized Norwegian sample, Trond Nordfjærn, Özlem Simsekoglu, and Torbjørn Rundmo

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Towards multi-modal integrated mobility systems: Views from Panama City and Barranquilla, Adriana Ortegon-Sanchez and Nick Tyler

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Measuring Satisfaction with Transit and Car Trips with Use of One Logistic Regression Model, Demetrios Papaioannou and L. Miguel Martínez

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Passenger Perspectives in Railway Timetabling: A Literature Review, Jens Parbo, Otto Anker Nielsen, and Carlo Giacomo Prato

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Public preference for data privacy – A pan-European study on metro/train surveillance, Sunil Patil, Bhanu Patruni, Dimitris Potoglou, and Neil Robinson

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Commuters’ willingness-to-pay for improvement of transfer facilities in and around metro stations – A case study in Kolkata, Shubhajit Sadhukhan, Uttam K. Banerjee, and Bhargab Maitra

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How do metro stations integrate with walking environments? Results from walking access within three types of built environment in Beijing, Guibo Sun, John Zacharias, Ben Ma, and Nicolas M. Oreskovic

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Identifying passenger flow characteristics and evaluating travel time reliability by visualizing AFC data: a case study of Shanghai Metro, Yanshuo Sun, Jungang Shi, and Paul M. Schonfeld

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Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit, Dea van Lierop and Ahmed El-Geneidy

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Profiling public transport users through perceptions about public transport providers and satisfaction with the public transport service, Paula Vicente and Elizabeth Reis

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Customer satisfaction with bus rapid transit: a study of New York City select bus service applying structural equation modeling, Dan Wan, Camille Kamga, Wei Hao, Aaron Sugiura, and Eric B. Beaton

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Rider perception of a “light” Bus Rapid Transit system - The New York City Select Bus Service, Dan Wan, Camille Kamga, Jun Liu, Aaron Sugiura, and Eric B. Beaton

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What factors determine metro passengers’ risky riding behavior? An approach based on an extended theory of planned behavior, Xin Wan, Paul M. Schonfeld, and Qiming Li

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Research Pays Off Assessing the Impacts of Real-Time Transit Information, Kari Edison Watkins and Candace Brakewood

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Preferences of travellers for using automated vehicles as last mile public transport of multimodal train trips, Menno D. Yap, Gonçalo Correia, and Bart van Arem

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Is the intention to use public transport for different travel purposes determined by different factors?, Suhaiza Zailani, Mohammad Iranmanesh, Tajul Ariffin Masron, and Tze-Haw Chan

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Social norms and public transport usage: empirical study from Shanghai, Dong Zhang, Jan-Dirk Schmöcker, Satoshi Fujii, and Xiaoguang Yang

Submissions from 2015

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The impact of Universally accessible public transport–a before and after study, Jørgen Aarhaug and Beate Elvebakk

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A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul, Nezir Aydin, Erkan Celik, and Alev Taskin Gumus

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Assessment of Transit Quality of Service with Occupancy Load Factor and Passenger Travel Time Measures, Jonathan M. Bunker

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Evolution of Satisfaction with Public Transport and Its Determinants in Sweden: Identifying Priority Areas, Oded Cats, Roberto F. Abenoza, Chengxi Liu, and Yusak O. Susilo

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Perceived accessibility, mobility, and connectivity of public transportation systems, Yung-Hsiang Cheng and Ssu-Yun Chen

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The effects of travel time and cost savings on commuters’ decision to travel on public transport routes involving transfers, Subeh Chowdhury, Avishai (Avi) Ceder, and Bradley Schwalger

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En-Route Planning of Multi-Destination Public-Transport Trips Using Smartphones, Subeh Chowdhury and Nasser Giacaman

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Impacts of Real-Time Passenger Information Signs in Rail Stations at the Massachusetts Bay Transportation Authority, William Chow, David Block-Schachter, and Samuel Hickey

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Perceptions of Crime Prevention Through Environmental Design (CPTED) at Australian Railway Stations, Paul Cozens and Tiffany van der Linde

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Knowledge of the concept Light Rail Transit: Exploring its relevance and identification of the determinants of various knowledge levels, Lieve Creemers, Hans Tormans, Tom Bellemans, Davy Janssens, Geert Wets, and Mario Cools

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Spiral Plot Analysis of Variation in Perceptions of Urban Public Transport Performance Between International Cities, Graham Currie and Alexa Delbosc

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Index numbers for monitoring transit service quality, Juan de Oña, Rocío de Oña, Laura Eboli, and Gabriella Mazzulla

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Perceived Service Quality, Customer Satisfaction, and Behavioral Intentions: Structural Equation Model for the Metro of Seville, Spain, Rocío de Oña, José Luis Machado, and Juan de Oña

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Relationships between rail passengers’ satisfaction and service quality: a framework for identifying key service factors, Laura Eboli and Gabriella Mazzulla

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What Do You Do with Your App? Study of Bus Rider Decision Making with Real-Time Passenger Information, Achille Fonzone

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Explanatory factors of distorted perceptions of travel time in tram, Rosa Marina González, Eduardo Martínez-Budría, Juan José Díaz-Hernández, and Arnaldo Esquivel

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New QR Survey Methodologies to Analyze User Perception of Service Quality in Public Transport: The Experience of Madrid, Begoña Guirao, Antonio García, María Eugenia López, Carlos Acha, and Julio Comendador