MEASURING RESULTS AND DEMONSTRATING PERFORMANCE AT NEWARK AIRPORT MONORAIL
operations - performance, organisation - performance, place - airport, mode - rail
Train operation, Train handling, Technology assessment, Subsystems, Problem solving, Newark Liberty International Airport, Monorail transportation, Decision making, Computer programs, Analysis
Most transit operations are big and complex and involve large numbers of people and millions of dollars of equipment. Because of their size and the fact that their business is providing service to the public, transit systems must deal with problems effectively. Very often service providers can find themselves in never-ending crisis management, trying to keep the system running, giving equal attention to every problem regardless of its impact, and becoming lost in the technology. During the startup operations of the Newark Airport (airport code EWR) monorail, Booz-Allen created a number of computer programs to perform automated analysis of the monorail's daily automatic train supervision log. These programs provided metrics for measuring the progress of problem resolution for the various subsystems involved with train operations. These analysis tools, which helped managers and technicians to make the decisions prioritizing resources and to characterize the behavior of new technology, are discussed.
Rosenheimer, D, Dexter, J. (1999). MEASURING RESULTS AND DEMONSTRATING PERFORMANCE AT NEWARK AIRPORT MONORAIL Transportation Research Record, Vol. 1669, p. 73-80.