THE IMPORTANCE OF ORGANIZATIONAL COMMITMENT IN MANAGING CHANGE: EXPERIENCE OF THE NSW PRIVATE BUS INDUSTRY
planning - methods, ridership - old people, organisation - management, mode - bus
Organization theory, Organization, New South Wales (Australia), New South Wales, Management methods, Management, Human resources management, Human resources, Changes, Australia, Administrative organization, Administration
In New South Wales, Australia, the Passenger Transport Act 1990 led to a fundamental restructuring of the bus industry. The bus sector moved from a rigid system of bus licensing, whereby operators had an exclusive monopoly, to a set of performance-based contracts. The consequence of non-compliance would be placing a service out to competitive tendering. This paper takes a closer look at how managers (including proprietors) have responded to the new climate of service provision in terms of the interaction between organizational commitment, organizational structure, and satisfaction with organizational change. Transportation managers and researchers alike need to be exposed to the issues presented in this paper as so often the internal dynamics of transport business, which are the fundamental building blocks in achieving efficient use of all inputs in the delivery of services, are overlooked.
BREWER, A, Hensher, D, (1998). THE IMPORTANCE OF ORGANIZATIONAL COMMITMENT IN MANAGING CHANGE: EXPERIENCE OF THE NSW PRIVATE BUS INDUSTRY. Transportation Research Part E: Logistics and Transportation Review, Volume 34, Issue 2, p. 117-130.