Title

Modeling the Effects of Transit System Transfers on Travel Behavior: Case of Commuter Rail and Subway in Downtown Boston, Massachusetts

Document Type

Journal Article

Publication Date

2007

Subject Area

infrastructure - interchange/transfer, mode - mass transit, mode - rail, mode - subway/metro, place - cbd

Keywords

Underground railways, Travel behavior, Transit, Transfers, Transfer penalty, Subways, Railroad commuter service, Public transit, Mass transit, Local transit, Fare collection, Customers, Customer satisfaction, Commuter rail, Boston (Massachusetts)

Abstract

Transfers can have an important influence on customer satisfaction and on whether many customers find transit service an attractive option. An empirical investigation of transfers from commuter rail to subway in downtown Boston, Massachusetts, is performed. The research identifies a higher transfer penalty between commuter rail and subway than between subway lines. Fare payment and network familiarity also are shown to affect transfer decisions. Despite a large variation of the transfer experience between the stations analyzed, riders seem to have a similar perception of transfers. For example, in most cases, the perceived transfer penalty has a narrow distribution, with a coefficient of variation below 0.5. Potential applications of the research findings to transit planning are presented.