Workshop report – A successful contractual setting

Document Type

Journal Article

Publication Date


Subject Area

organisation - contracting, organisation - regulation, policy - equity, organisation - performance


Competitive tendering, Negotiated contracts, System planning, Transparency, Trust


Successful public transport service contracts can be judged against procedural and outcome criteria, located within an integrated strategic, tactical and operational level framework for planning and delivery. Clear goal setting at the strategic level sets the basis for supportive tactical system planning and for service delivery that meets goals. The workshop considers relevant success criteria and key matters that need to be resolved for their achievement. Market growth potential and the governmental attitude to supporting service growth are important issues shaping the contractual environment. The growing interest in negotiated performance-based contracts and the role of trust between the operator and the authority are also matters for particular attention.


Permission to publish the abstract has been given by Elsevier, copyright remains with them.


Research in Transportation Economics Home Page: http://www.sciencedirect.com/science/journal/07398859