An Examination of the Quality and Ease of Public Transport in Dublin
mode - mass transit, operations - reliability, place - europe, planning - signage/information
tourism, Dublin, survey, perceptions, information, reliability
This paper examines the opinions of newcomers and visitors to the public transportation
system in Dublin. The motivations for this research were twofold. First, tourism
is very important to the Irish economy and, as such, it is important that visitors
to Dublin can use the public transport system. Second, by asking visitors what the
think of the public transport system available in comparison to the system they use
in their home country, their responses can help planners learn about the areas for
improvement in the current system in Dublin. The paper reports the findings of a
survey conducted in Dublin asking respondents how they perceived the public transport system compared to the system they use in their home country. The results of this show that visitors or newcomers to a city are less concerned with the traditional aspects of public transport service quality and, instead, are more concerned with information and reliability.
Permission to publish the abstract has been given by the Journal of Public Transportation, copyright remains with them.
Kinsella, J., & Caulfield, B. (2011). An Examination of the Quality and Ease of Public Transport in Dublin. Journal of Public Transportation, Vol. 14, (1), pp. 69-81.