The Role of Benchmarking in Public Transport: The Case of Thessaloniki, Greece
place - europe, organisation - performance, technology - intelligent transport systems
Public transport, benchmarking, performance indicators
This paper examines the practice of benchmarking in public transportation and presents a preliminary study conducted for the public transport organisations of Thessaloniki, Greece. The paper also investigates whether it is possible to apply the method in the local public transport system under the present circumstances. It proposes strategies to cope with the planning phase of the process and provides some useful guidance for organisations wishing to perform the technique.
Permission to publish the abstract has been given by Elsevier, copyright remains with them.
Georgiadis, G. (2012). The Role of Benchmarking in Public Transport: The Case of Thessaloniki, Greece. Procedia - Social and Behavioral Sciences, Vol. 48, pp. 2577-2587