INFRASTRUCTURE VERSUS SERVICE: A TRANSIT STRATEGY FOR THE 90S
organisation - competition, mode - mass transit
Transit, Public transit, Mass transit, Local transit, Level of service, Infrastructure, Competition
Mass transit can be viewed as infrastructure or as a service. This paper examines the differences in these two views in the context of developing an appropriate transit strategy for the future. It is pointed out that only by viewing transit as a service, rather than as part of the infrastructure, can the advantages and efficiencies inherent in competition be realized by transit organizations. Transit organizations can take advantage of recent developments in service-based strategies, current research on organizational forms that improve service design and delivery, systems that expedite service development and design, and the development of the appropriate corporate culture.
Perkinson, D, (1992) INFRASTRUCTURE VERSUS SERVICE: A TRANSIT STRATEGY FOR THE 90S, ITE Journal, Volume 62, Issue 9, p. 19-21.