A MULTIDIMENSIONAL METHODOLOGY FOR EVALUATING PUBLIC TRANSPORTATION SERVICES
operations - performance, planning - standards, ridership - commuting, organisation - performance, mode - mass transit
Transit services, Transit, Quality of work, Public transit, Performance standards, Mass transit, Local transit, Level of service, Efficiency, Economic efficiency
The conceptual and methodological bases of evaluating public transportation services are examined. Multiple measures of transit performance, including efficiency and effectiveness measures, service area characteristics and planning and design criteria, are proposed and tested against data gathered from 56 American transit agencies. The analysis supports a multidimensional conceptualization of performance that looks comprehensively at the entire span of evaluation including the context, process and outcome of the evaluation. The analysis also shows that in addition to achieving efficiency and effectiveness, transit performance could also lead to improvement in data utilization, and agency capabilities and public image.
Takyi, I, (1993.) A MULTIDIMENSIONAL METHODOLOGY FOR EVALUATING PUBLIC TRANSPORTATION SERVICES. Transportation Research Part A: Policy and Practice, Volume 27, Issue 5, p. 395-405.