Changing Roles and Practices of Bus Field Supervisors
mode - bus
Changing Roles and Practices of Bus Field Supervisors addresses the roles and responsibilities of bus field supervisors, including emerging concerns about how to improve the relationship between supervisors and bus operators, while placing supervisors in a more positive role; how to obtain a greater return from employee productivity with tightening budgets and declining ridership; and how to improve customer service.
Permission to link to report given by TRB
Moffat, G.K., & Blackburn, D.R. (1996). Changing Roles and Practices of Bus Field Supervisors. Transit Cooperative Research Program (TCRP) Synthesis 16, published by Transportation Research Board, Washington.