Title

e-Transit: Electronic Business Strategies for Public Transportation, Volume 4: Advanced Features of Transit Websites

Document Type

Report

Publication Date

2003

Subject Area

planning - signage/information, technology - passenger information, mode - bus

Keywords

Automated itinerary planners, CD-ROM, Electronic mail, Passenger information systems, Public relations, Public transit, Real time information, Websites (Information retrieval)

Abstract

This volume, Volume 4 of TCRP Report 84, "e-Transit: Electronic Business Strategies for Public Transportation," explores the potential of the following advanced website features for the transit industry: automated itinerary planners, real-time customer information, e-mail notification systems, and customer relationship management. This report may be used by senior managers, website design managers, operations managers, and technical and other professional employees.

Rights

Permission to link to this report given by TRB.

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