Transit, Call Centers, and 511: A Guide for Decision Makers
planning - signage/information, land use - planning
511 (National Travel Information Number), call centres, implementation, public transit, strategic planning, transit operating agencies, traveler information and communication systems
Transit, Call Centers, and 511: A Guide for Decision Makers explores the operational characteristics of 511 telephone traveler information systems and examines how 511 systems interact with transit system call centers. This report inventories existing 511 systems throughout the country, documents the extent of transit participation and transit agency experiences with 511, and presents guidance to assist transit agencies and 511 system administrators in determining a transit-511 telephone strategy.
Permission to link to this report given by TRB
Battelle Memorial Institute. (2009). Transit, Call Centers, and 511: A Guide for Decision Makers. Transit Cooperative Research Program (TCRP) Report 134, published by Transportation Research Board, Washington.