Title

A new performance index for evaluating transit quality of service

Document Type

Journal Article

Publication Date

2007

Subject Area

operations - performance, organisation - performance

Abstract

This article proposes a new performance index called Transit Service Indicator (TSI), which could be used as a comprehensive measure for quantifying the quality of service of a transit system. TSI integrates multiple performance measures (e.g., service frequency, hours of service, route coverage, and travel time components) within a systematic framework. It takes into account spatial and temporal variations in travel demand, recognizing that quality of service is a result of interaction between supply and demand. A case study is conducted to examine the sensitivity of the proposed TSI to various system design and condition variables and parameters.

Rights

Permission to publish the abstract given by the Journal of Public Transportation

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