Guidebook for Recruiting, Developing, and Retaining Transit Managers for Fixed-Route Bus and Paratransit Systems

Document Type


Publication Date


Subject Area

mode - bus, mode - paratransit, organisation - management, place - rural, place - north america, organisation - workforce planning


Bus transit, Demand responsive transportation, Fixed route services, Handbooks, Jobs, Managerial personnel, Paratransit services, Personnel development, Personnel retention, Recruiting


This Guidebook provides fixed-route bus, general public demand response, and Americans with Disabilities Act (ADA) paratransit systems resources to assist in the recruitment, development, and retention of managers. The Guidebook is accompanied by CRP-CD-77 that provides Model Job Descriptions for 32 broad job titles that indicate the structure and content for job descriptions for manager jobs. This Guidebook will be of interest to transit providers and their governing boards.