Wireless Internet on Trains: Impacts on Performance of Business Travelers

Document Type

Journal Article

Publication Date


Subject Area

operations - performance, planning - surveys, planning - standards, land use - impacts, ridership - commuting, economics - willingness to pay, organisation - performance, mode - bus, mode - rail, mode - mass transit


Wireless communication systems, Willingness to pay, Transit, Trains, Surveys, Railroad trains, Quality of work, Public transit, Policy making, Personnel performance, Performance standards, Netherlands, Mass transit, Local transit, Internet, Impact studies, Costs, Computer security, Commuters


Wireless Internet service (WIS) is finding increasing implementation in the Netherlands via several markets. Recently, the idea has emerged of providing WIS through public transport services. The impact of WIS on train travelers, particularly on business travelers, is, however, unknown. In a study to examine this impact, respondents were surveyed to find out how WIS might affect their travel and work performance. Respondents were also questioned about their willingness to pay for WIS and their preferred WIS characteristics. In general, respondents were positive about WIS and were willing to spend an average of €3.17 [Eur 1 = U.S. $1.28 (2006)] per trip for its use. Furthermore, they considered data security the most important WIS feature. Hence, it can be concluded that WIS deserves to be implemented in train services for business travelers as a means to enhance their travel and work performance during traveling.