Building a Sustainable Workforce in the Public Transportation Industry—A Systems Approach

Document Type


Publication Date


Subject Area

organisation - workforce planning, place - north america


Benchmarks, Handbooks; Labor force, Organizational effectiveness, Performance measurement, Personnel development, Personnel retention, Public opinion, Public transit, Recruiting, Training


This report provides a guidebook that addresses contemporary issues in workforce development, retention, and attraction, and public transportation image management. The guidebook provides practical tools to transit agencies on a variety of workforce issues, including workforce strategies that enhance organizational processes, performance metrics to evaluate the impact of workforce strategies, image management techniques that improve perceptions of the public transportation industry, and benchmarking processes that allow for continuous organizational improvement. The guidebook is separated into modules that may be used independently or together in the form of the fully integrated guidebook. The modules address the following areas: strategies for recruitment, retention, training and development, and professional capacity building (Module 1); metrics to evaluate the effectiveness of human resource practices adopted or contemplated (Module 2); reflections and strategies that pertain to image management (Module 3); and a framework for an ongoing benchmarking process (Module 4). In addition, separate editable metrics scorecards are included that allow for input of metrics ratings tailored to match the specific situation of the organization using the scorecards. Information across the modules is in the form of example successful programs, state-of-the-art initiatives, industry effective practices, and directions to implement and measure those practices. The results of this research may be used by human resource professionals and transportation policy makers in implementing more effective human resource business-planning processes.


Permission to publish the abstract has been given by Transportation Research Board, Washington, copyright remains with them.