Measuring Route-Level Passenger Perceived Transit Service Reliability with an Agent - Based Simulation Approach

Document Type

Journal Article

Publication Date


Subject Area

mode - bus, operations - reliability, planning - signage/information, ridership - perceptions


perceived waiting time, reliability index, agent-based method, simulation


This research presents an agent-based method to simulate the day-to-day bus service process and effectively capture the perception and cognition of passengers under various operational and information conditions. Two indicators, the perceived waiting time and the reliability index, were developed to measure transit service reliability on the basis of the simulation results. Case studies revealed the promising properties of the proposed method for use in measuring transit service reliability from the perspective of passengers. The proposed method was also shown to outperform most traditional models in reflecting passengers' perception as well as their responses to transit services under information conditions.


Permission to publish the abstract has been given by Transportation Research Board, Washington, copyright remains with them.