Impacts of More Rigorous ADA Paratransit Eligibility Assessments on Riders with Disabilities
land use - impacts, ridership - demand, mode - paratransit
Americans with Disabilities Act, Best practices, Demand, Eligibility determination, Expenditures, Impact studies, Paratransit services, Physically handicapped persons, Transit operating agencies
Due to the ever-increasing demand for complementary Americans with Disabilities Act (ADA) paratransit trips, transit agencies have instituted a number of actions related to reducing the costs of this type of service, including steps to limit the demand through stricter and more complex ADA paratransit eligibility processes. The objective of this research was to document the changes the transit systems made to their ADA paratransit eligibility procedures and to determine the impacts these changes have had on riders with disabilities. The research report provides a brief history and overview of the ADA complementary paratransit regulations and services; summarizes increased demand and related agency ADA paratransit expenditures; documents recent trends and changes in the ADA complementary paratransit eligibility processes; and provides a summary of the best practices related to ADA paratransit eligibility procedures.
Sapper, D., Goodwill, J.A., & Carapella, H. (2009). Impacts of More Rigorous ADA Paratransit Eligibility Assessments on Riders with Disabilities. Revised Draft Final Report No. BD549-44, prepared by National Center for Transit Research for Florida Department of Transportation.