Title

Valuing transit service quality improvements: Considering comfort and convenience in transport project evaluation.

Authors

Todd Litman

Document Type

Report

Publication Date

3-2010

Subject Area

planning - service quality, economics - appraisal/evaluation

Abstract

This report investigates the value travelers place on qualitative factors such as comfort and convenience, and practical ways to incorporate these factors into travel time values for planning and project evaluation. It describes how service quality improvements can increase transit ridership and reduce automobile travel.