Managing Public Transport Service Operation in Reducing Travel Fear Factor

Authors

Rohana Sham
Nurazlina Samsudin
Khairunnisa Rahman

Document Type

Journal Article

Publication Date

2013

Subject Area

place - asia, planning - personal safety/crime, mode - bus, operations - performance

Keywords

Bus service characteristics, punctuality, security, information

Abstract

A women safety on public transport especially in an urban area is critical. However, less research was conducted in this matter therefore, this research attempts to fill the gap. Data was collected through bus passenger survey in three major urban areas in Penang Island. They were asked to rate their perception on the safety level based on following bus service characteristics; namely punctuality, comfort, security, information and infrastructure design that is currently provided in their areas. Analysis show most women feel insecure when the bus is not punctual, service quality is low, and when less information provided regards to the bus service.

Rights

Permission to publish the abstract has been given by Elsevier, copyright remains with them.

Comments

Procedia – Social and Behavioural Sciences Home Page:

http://www.sciencedirect.com/science/journal/18770428

Recommended Citation

Sham, R., Samsudin, N., & Rahman, K. (2013). Managing Public Transport Service Operation in Reducing Travel Fear Factor. Procedia - Social and Behavioral Sciences, Volume 101, 8 November 2013, Pages 338–344.