Violence, harassment, and bullying at work: How does the Australian rail industry compare and what can be done?
ridership - commuting, mode - rail
“Frontline employees are becoming scapegoats for late trains, delayed flights, bewildered people, long queues and cuts to services. Staff have been punched, kicked, bitten and spat on by people who are overwrought, strung out on alcohol or drugs, mentally unstable or just plain angry at the world” (Robinson 2004).
Violence in the workplace is becoming an increasingly important issue. Violence can take a number of forms including physical, verbal and nonverbal communication, intimidation and bullying, exclusion, sexual harassment, and stalking. In the rail industry, workers can be exposed to direct attacks, witnessing attacks on passengers, and suicides, in addition to accidents involving coworkers and/or members of the general public.
Permission to publish the abstract given by the Journal of Public Transportation.
van Barneveld, K., & Jowett, R. (2005). Violence, harassment, and bullying at work: How does the Australian rail industry compare and what can be done?. Journal of Public Transportation, 8(3), 117-134.