Utah transit authority’s connection protection system: Perceptions of riders and operators

Document Type

Journal Article

Publication Date


Subject Area

ridership - perceptions


The effectiveness of the Utah Transit Authority’s (UTA) Connection Protection (CP) system was evaluated from the perspective of riders and operators. The CP system was installed to improve the reliability of transfers from higher frequency light rail TRAX trains to lower frequency bus services. The evaluation determined that overall satisfaction among riders with their connection experience was generally high, but operator opinion on the value of CP was mixed. The level of reported rider satisfaction was only weakly related to whether the bus trip was CP protected, and bus operators reported receiving a high number of unnecessary CP messages. Several factors were considered to have affected the results of the evaluation, including CP malfunction during the survey, low operator compliance for “hold until” messages, and the existence of inaccurate “hold until” messages. The qualitative evaluation findings gave rise to a number of suggestions for how the CP system could be improved.


Permission to publish the abstract given by the Journal of Public Transportation.