Extraboard Performance. TriMet Case Study

Document Type

Journal Article

Publication Date


Subject Area

place - north america, organisation - workforce planning, operations - reliability, operations - scheduling


TriMet, Portland, operators, service delivery, reliability, work rules


This paper examines extraboard operations at TriMet, the transit provider for the Portland, Oregon, metropolitan area. The extraboard consists of a pool of operators who fill open work resulting from absences and other causes. Drawing on 7 years of daily operations data, the paper examines first the general performance of the extraboard in filling open work. The paper then presents statistical analyses focusing on open work patterns and the effects of selected work rules on operator utilization and service delivery. Last, suggestions are made for improving the efficiency of extraboard operations.


Permission to publish the abstract has been given by Transportation Research Board, Washington, copyright remains with them.