Transit Capacity and Quality of Service Manual. Third Edition

Document Type


Publication Date


Subject Area

mode - bus, mode - ferry, mode - rail, mode - demand responsive transit, operations - reliability, operations - performance, operations - capacity, place - north america


Bus terminals, Ferry service, Operations, Public transit, Quality of service, Rail transit stations


This report provides guidance on transit capacity and quality of service issues and the factors influencing both. The manual contains background, statistics, and graphics on the various types of public transportation, and it provides a framework for measuring transit availability, comfort, and convenience from the passenger and transit provider points of view. In addition, the manual includes quantitative techniques for calculating the capacity and other operational characteristics of bus, rail, demand-responsive, and ferry transit services, as well as transit stops, stations, and terminals. The CD-ROM that accompanies the manual provides PDF versions of all the publication’s chapters for use on tablets and computers; links to all of the Transit Cooperative Research Program (TCRP) reports referenced in the manual; spreadsheets that help perform the calculations used in the bus, ferry, and rail transit capacity methods; and presentations that introduce the manual and its core material. The CD-ROM is also available for download from the Transportation Research Boards’s website as an ISO image.


Permission to publish the abstract has been given by Transportation Research Board, Washington, copyright remains with them.