A Proposal for a Public Transport Ticketing Solution based on Customers’ Mobile Devices

Authors

Marta Campos Ferreira
Henriqueta Nóvoa
Teresa Galvão Dias
João Falcão e Cunha

Document Type

Journal Article

Publication Date

2014

Subject Area

technology - ticketing systems, place - europe

Keywords

Service encounters, self-service technologies, mobile payments, public transport, mobile ticketing

Abstract

The worldwide economic and financial crisis is triggering a number of difficulties to several sectors, including public transport industry. Public Transport Operators (PTOs) have fewer resources to invest, nevertheless they need to achieve good results and improve their service offerings. Therefore, this paper aims to present an innovative ticketing solution based on customers’ mobile devices, which intends to minimize the investment cost from the PTOs and customers’ perspective, maximizing consumer's acceptance. The proposed solution doesn’t require any interaction with PTOs infrastructures to purchase or validate a ticket, being solely based on customers’ mobile devices with an internet connection. The approach presented in this paper is the result of a project involving the major PTO in Porto city and customers who contributed to the design, requirements elicitation and evaluation of the system. A prototype of the system has already been tested by a group of potential users.

Rights

Permission to publish the abstract has been given by Elsevier, copyright remains with them.

Comments

Procedia – Social and Behavioural Sciences Home Page:

http://www.sciencedirect.com/science/journal/18770428

Recommended Citation

Ferreira, M.C., Nóvoa, H., Dias, T.G., and e Cunha, J.F., (2014). A Proposal for a Public Transport Ticketing Solution based on Customers’ Mobile Devices. Procedia - Social and Behavioral Sciences. Volume 111, 5 February 2014, Pages 232–241.