Analysis of Visitor Satisfaction with Public Transport in Munich

Document Type

Journal Article

Publication Date


Subject Area

place - europe, planning - surveys, planning - service level, planning - service quality, ridership - perceptions


public transport, level of satisfaction, survey, random sample, Munich


This study investigates the use of public transport by visitors in the city of Munich, Germany. It seeks to understand how visitors perceive public transport services and which factors influence their level of satisfaction. Data were collected from a survey in April and May 2012 with a random sample at selected tourist sites in Munich. Factor analysis resulted in four different service dimensions—traveling comfort, service quality, accessibility and additional features. Visitors were found to be generally satisfied with public transport services in Munich, and their perceptions are independent from most factors.


Permission to publish the abstract has been given by National Center for Transit Research, University of South Florida, copyright remains with them.