Title

A fuzzy-based multi-dimensional and multi-period service quality evaluation outline for rail transit systems

Authors

Nezir Aydin

Document Type

Journal Article

Publication Date

2017

Subject Area

mode - rail, place - asia, planning - surveys, planning - service quality, planning - service level, operations - performance, ridership - perceptions

Keywords

Service quality, Rail transit systems, Trapezoidal fuzzy numbers, TOPSIS, Multi criteria decision making, Istanbul

Abstract

As a public transportation mode, rail transit systems are one of the most preferred modes to avoid traffic congestion, especially during the rush hours. This paper proposes a service quality evaluation outline to measure rail transit lines’ performances via passenger satisfaction surveys. The proposed method combines statistical analysis, fuzzy trapezoidal numbers and TOPSIS to evaluate service quality levels for multi periods. In total 17,769 surveys that are conducted in Istanbul in 2012, 2013, and 2014 are considered to determine the factors need to be improved. We provide recommendations to enhance the operation for specific lines and guidelines for future investments.

Rights

Permission to publish the abstract has been given by Elsevier, copyright remains with them.

Comments

Transport Policy Home Page:

http://www.sciencedirect.com/science/journal/0967070X

Share

COinS