Comparing public bus transport service attributes in Delhi and Mumbai: Policy implications for improving bus services in Delhi

Document Type

Journal Article

Publication Date


Subject Area

place - asia, mode - bus, planning - service improvement, planning - surveys, planning - personal safety/crime, operations - reliability, operations - crowding, ridership - perceptions


Delhi and Mumbai, Bus systems, Bus user surveys, Bus improvement strategies


Delhi and Mumbai are large cities with a population of more than 15 million each. Both cities have large bus systems. However, the share of bus users is much higher in Mumbai as compared to Delhi. There is a need to enhance the share of bus users in Delhi to reduce the growing traffic externalities in the city. The objective of this work is to compare the existing bus services of Delhi and Mumbai, and identify feasible strategies to improve the bus system in Delhi. A total of 1347 and 1045 bus passengers were surveyed in Delhi and Mumbai respectively to compare the existing bus systems of both cities. Further, 14 transportation experts in Delhi were surveyed to identify feasible improvement strategies in Delhi. Multinomial Logit (MNL) model and Sign test were used to analyze the perception of bus users. The analyses reveal that overcrowding is a major concern in both the cities. But, unlike Mumbai, Delhi buses are perceived as less punctual and more time consuming by non-captive1 users. As a result, share of non-captive users that travel by buses in Mumbai is higher as compared to Delhi. In terms of interventions, improved comfort, punctuality, and safety are considered relatively easier to achieve in Delhi as compared to reduction in travel time by experts. It is concluded that strategies to improve comfort, punctuality, travel time, and safety should be prioritized for bus services in Delhi.


Permission to publish the abstract has been given by Elsevier, copyright remains with them.


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