Inventory and rating of performance indicators and organisational features in metropolitan public transport: A worldwide Delphi survey

Document Type

Journal Article

Publication Date


Subject Area

planning - surveys, planning - integration, organisation - performance


Public transport, Performance, Organisational form, Delphi method


This paper contributes to the discussion on the ways organisational form of public transport systems may influence its performance. A worldwide Delphi survey with experts in the field is presented. After a three-stage iterative process interspersing questionnaires and controlled feedback the survey produces authoritative inventories and ratings of performance indicators and organisational features in public transport. In relation to performance indicators, system-wide metrics such as user satisfaction, cost-recovery, and modal split are selected as preferred measures for a strategic assessment of public transport. Concerning features of organisational form driving performance outcomes, integration emerged as the central dimension: policy integration between public transport and other sectors, single integrated planning authority, as well as ticket and fare integration were highly rated by Delphi experts.


Permission to publish the abstract has been given by Elsevier, copyright remains with them.


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