Making Transit Count: Performance Measures that Move Transit Projects Forward



Document Type


Publication Date


Subject Area

place - north america, mode - bus, planning - safety/accidents, planning - service improvement, planning - service quality, land use - planning, ridership - growth, operations - performance, operations - reliability


transit, safe streets, service quality, mobility


Good data powers transit programs. Cities that succeed at implementing transit improvements, and make their streets safer and more efficient for people, do so because they prioritize collecting and leveraging data that emphasizes rider experience and service quality. Metrics that prioritize the movement of people—rather than just car traffic—enable cities and operators to refocus investments on improving service for transit riders and retrofitting streets to move more people.

Making Transit Count is a set of guidelines that will help cities and transit operators tell a more complete and compelling story about transit, and about streets. The resource paper, which draws from best practices and case studies in North American cities, offers example performance metrics and proposes ways to use these metrics to connect technical solutions to the daily bus trip.

From total person throughput, to excess wait time and spatial equity measurements, the latest NACTO Transit Leadership Paper shows how to use data to tell a complete story.


Permission to link to this report has been given by National Association of City Transportation Officials, copyright remains with them.