Modal Share Change following Implementation of Travel Demand Management Strategies

Document Type

Journal Article

Publication Date


Subject Area

mode - tram/light rail, operations - frequency, place - urban, planning - signage/information, planning - travel demand management, ridership - behaviour, ridership - demand, ridership - mode choice


Highways, Planning and Forecasting, Policy, Public Transportation


The demand for urban mobility has seen a marked increase over the last few decades. The expansion of road networks, the increase in distance traveled and in the number of trips made has created car-dependent cities. One solution for achieving the switch from private car to public transport is the introduction of a new public transport line that improves the accessibility and frequency of service. However, an important behavioral process underpins travel choices and often a change in choice context is not sufficient to evoke behavior change. Voluntary travel behavior change (VTBC) programs were developed for heightening individuals’ awareness of the consequences of their travel choices and of the benefits to be reaped from using sustainable alternatives, through information provision and communication strategies. The objective of the present paper is to analyze the effect on travel mode choice of introducing a new light railway line into the choice set (hard measure) when implementing a VTBC program on a large scale, but with a high degree of personalization (soft measure). Although numerous studies have demonstrated the need to implement a (hard) measure that acts on the choice context, in combination with a (soft) measure that acts in a personalized way on demand, as far as the authors are aware, few have put this into practice. The first results have shown that a combination of hard and soft measures is more effective in evoking travel behavior change and personalized travel plans produce better results than generalized soft measures.


Permission to publish the abstract has been given by SAGE, copyright remains with them.