Valuing Public Transport Customer Amenities: International Transit Agency Practice

Document Type

Journal Article

Publication Date


Subject Area

place - asia, place - australasia, place - europe, place - north america, planning - surveys, planning - signage/information, infrastructure - station


Transit agency, public transport, customer amenity, valuation, project appraisal


Public transport customer amenities cover a range of measures that can enhance the quality of the passenger experience, such as information provision and station quality. While much research has determined the value that users place on amenities, there is little understanding of current practice in the use of customer amenity valuations in project appraisal. A survey of transit agencies in 11 cities (Melbourne, Sydney, Brisbane, Perth, Auckland, London, Paris, Toronto, Vienna, Oslo and Singapore) was undertaken showing that Australasian cities, albeit Melbourne, generally have widespread inclusion of customer amenities as part of advanced appraisals for all relevant types of public transport projects. Australasian practice tends to include customer amenities more frequently in project appraisal than London, Singapore and Oslo. Paris, Toronto and Vienna, although they adopt advanced appraisals for some projects, rarely (if at all) include customer amenities in these appraisals. While agencies generally use published sources of customer amenity values specific to their country, Toronto and Singapore tend to use customer amenity values from London, highlighting a lack of local customer amenity values.


Permission to publish the abstract has been given by the Journal of Public Transportation, copyright remains with them.