Understanding Transantiago Users’ Motivations for Paying or Evading Payment of Bus Fares
place - south america, place - urban, ridership - behaviour, planning - methods, planning - surveys
Consumer misbehavior, fare evasion, Transantiago, public transport, factor analysis, behavioral and social norms
Transantiago, the public transport system implemented in Santiago, Chile, remains a controversial subject of public debate due to constantly increasing fare evasion rates throughout its decade-long existence. The research question under consideration in this paper is what motivates individuals to evade or pay bus fares. To answer this question, we developed a multidisciplinary study that combined relevant engineering expertise with a sociological perspective and combined quantitative analyses with qualitative methodologies to include new variables and categories that previous studies on the subject have omitted. We formulated a survey, which was administered to 503 public transport system users. The data we obtained were analyzed using a factor analysis. As a result, six dimensions were identified that explain motivations for fare evasion: (1) behavior and social norms, (2) the public transport service’s image, (3) social acceptance of evasion, (4) trip planning, (5) anti-evasion methods, and (6) fear of law enforcement.
Permission to publish the abstract has been given by the Journal of Public Transportation, copyright remains with them.
Busco, C., González, F., Jaqueih, Y., Jiménez, F., & Alonso, B. (2021). Understanding Transantiago Users’ Motivations for Paying or Evading Payment of Bus Fares. Journal of Public Transportation, Vol. 23 (2), pp. 1-38.