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Submissions from 2003

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THE MAIN DETERMINANTS OF THE DEMAND FOR PUBLIC TRANSPORT: A COMPARATIVE ANALYSIS OF ENGLAND AND FRANCE USING SHRINKAGE ESTIMATORS, G Bresson, J Dargay, J-L Madre, and A PIROTTE

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CRITICAL MEASURES OF TRANSIT SERVICE QUALITY IN THE EYES OF OLDER TRAVELERS, J E. Burkhardt

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JOINTLY OPTIMIZING COST, SERVICE, AND ENVIRONMENTAL PERFORMANCE IN DEMAND-RESPONSIVE TRANSIT SCHEDULING, M Dessouky, M RAHIMI, and M Weidner

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ANALYTICAL MODEL FOR PARATRANSIT CAPACITY AND QUALITY-OF-SERVICE ANALYSIS, Liping Fu

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PERFORMANCE-BASED QUALITY CONTRACTS IN BUS SERVICE PROVISION, David A. Hensher and John STANLEY

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SERVICE QUALITY--DEVELOPING A SERVICE QUALITY INDEX IN THE PROVISION OF COMMERCIAL BUS CONTRACTS, David A. Hensher, Peter Stopher, and Philip Bullock

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ON MANAGEMENT'S AWARENESS OF TRANSIT PASSENGER NEEDS, P A. Koushki, O I. Al-Saleh, and M Al-Lumaia

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FLORIDA METROPOLITAN PLANNING ORGANIZATION REPORTS ON TRANSIT CAPACITY AND QUALITY OF SERVICE: FIRST-YEAR EVALUATION, Victoria A. Perk and Chandra Foreman

Submissions from 2002

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URBAN TRANSPORT SERVICES IN SUB-SAHARAN AFRICA: RECOMMENDATIONS FOR REFORM IN UGANDA, M BENMAAMAR, S Ellis, and C DUNKERLEY

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THE RELATIONSHIP BETWEEN CAR OWNERSHIP AND PUBLIC TRANSPORT PROVISION: A CASE STUDY OF HONG KONG, S CULLINANE

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MULTI-MODAL AND DEMAND-RESPONSIVE PASSENGER TRANSPORT SYSTEMS: A MODELLING FRAMEWORK WITH EMBEDDED CONTROL SYSTEMS, MET Horn

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NEED FOR A NEW COMMUTER CAR ENTRANCEWAY DESIGN FOR MIXED HIGH- AND LOW-LEVEL PLATFORMS, E K. Morlok

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QUALITY BUS CORRIDORS IN DUBLIN, Margaret O'Mahony

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EFFECT OF COMPUTER-ASSISTED SCHEDULING AND DISPATCHING SYSTEMS ON PARATRANSIT SERVICE QUALITY, A M. Pagano, P Metaxatos, and M King

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MODELING COMPETITIVE TRANSIT AND ROAD TRAFFIC INFORMATION SERVICES WITH HETEROGENEOUS ENDOGENOUS DEMAND, Hai Yang and Xiaoning Zhang

Submissions from 2001

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EQUILIBRIUM MODEL BASED ON A MICROFOUNDATION FOR FORECASTING DIAL-A-RIDE RIDERSHIP, Julian M. Benjamin and Ryoichi Sakano

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MODELING PASSENGER WAITING TIME FOR INTERMODAL TRANSIT STATIONS, SKJ Chang and C-L Hsu

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DYNAMIC VEHICLE DISPATCHING AT THE INTERMODAL TRANSFER STATION, M S. Chowdhury and SI-J Chien

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IMPROVING TRANSIT SERVICE QUALITY AND HEADWAY REGULARITY WITH REAL-TIME CONTROL, Yuqing Ding and Steven I. Chien

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EXPLORING CUSTOMER LOYALTY AS A TRANSIT PERFORMANCE MEASURE, Peter J. Foote, Darwin G. Stuart, and Rebecca Elmore-Yalch

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POTENTIAL EFFECTS OF AUTOMATIC VEHICLE LOCATION AND COMPUTER-AIDED DISPATCH TECHNOLOGY ON PARATRANSIT PERFORMANCE: A SIMULATION STUDY, Liping Fu and Yiqun Xu

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DOES PUBLIC TRANSIT COUNTERACT THE SEGREGATION OF CARLESS HOUSEHOLDS? MEASURING SPATIAL PATTERNS OF ACCESSIBILITY, J Grengs

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MULTIMODAL LEVEL-OF-SERVICE ANALYSIS AT PLANNING LEVEL, M Guttenplan, B W. Landis, L Crider, and D S. McLeod

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HOW CAN THE QUALITY OF RAIL SERVICE IN TOKYO BE FURTHER IMPROVED?, H IEDA, Y Kanayama, M Ota, T Yamazaki, and T OKAMURA

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BUS TRANSIT IN THE 21ST CENTURY: SOME PERSPECTIVES AND PROSPECTS, Herbert S. Levinson

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TRIP TIME ANALYZERS: KEY TO TRANSIT SERVICE QUALITY, Theo H.J. Muller and Peter G. Furth

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FRANCHISING AND REFRANCHISING OF PASSENGER RAIL SERVICES IN BRITAIN, John PRESTON

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WINSTON-SALEM MOBILITY MANAGER: DATA COLLECTION, VALIDATION, AND PERFORMANCE EVALUATION, J R. Stone, J W. Baugh, S Chakravarty, and M N. Surasky

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REFINEMENT AND USE OF SERVICE STANDARDS AT THE SAN DIEGO METROPOLITAN TRANSIT DEVELOPMENT BOARD, J Williamson and D Boyle

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VALUE-OF-TIME DISTRIBUTIONS AND COMPETITIVE BUS SERVICES, Hai Yang, Hoi Yan Kong, and Qiang Meng

Submissions from 2000

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BUS RAPID TRANSIT TECHNOLOGIES IN THE AMERICAS: AN OVERVIEW, R B. Diaz and D C. Schneck

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CONDITIONAL BUS PRIORITY AT SIGNALIZED INTERSECTIONS: BETTER SERVICE WITH LESS TRAFFIC DISRUPTION, Peter G. Furth and Theo H.J. Muller

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CAR SCHEDULING: WHAT'S THE POINT? (WITH DISCUSSION AND CLOSURE), A S. Lang, P O. Roberts, and J P. Sammon

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TRANSIT SERVICES IN A COMPETITIVE MARKET, H K. Lo, C W. Yip, and K H. LEE

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STRUCTURAL EQUATION MODEL OF CUSTOMER SATISFACTION FOR THE NEW YORK CITY SUBWAY SYSTEM, K R. Stuart, M Mednick, and J Bockman

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CUSTOMER SATISFACTION AMONG TRANSIT RIDERS: HOW CUSTOMERS RANK THE RELATIVE IMPORTANCE OF VARIOUS SERVICE ATTRIBUTES, A Weinstein

Submissions from 1999

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STRUCTURING AND ASSESSING TRANSIT MANAGEMENT RESPONSE TO CUSTOMER SATISFACTION SURVEYS, M K. Christopher, D Stuart, and P J. Foote

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DO NORTH AMERICAN RAILROADS UNDERSTAND THEIR COSTS? IMPLICATIONS FOR STRATEGIC DECISION MAKING, Randolph R. Resor and Gregory L. Thompson

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A Handbook for Measuring Customer Satisfaction and Service Quality, Transportation Research Board and Morpace International, Incorporated

Submissions from 1998

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CUSTOMER SATISFACTION CONTRASTS: EXPRESS VERSUS LOCAL BUS SERVICE IN CHICAGO'S NORTH CORRIDOR, P J. Foote and D G. Stuart

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ISSUES IN FARE POLICY: CASE OF THE NEW YORK TAXI INDUSTRY, B SCHALLER

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SECURING OBJECTIVE DATA ON THE QUALITY OF THE PASSENGER ENVIRONMENT FOR TRANSIT RIDERS: REDESIGN OF THE PASSENGER ENVIRONMENT MEASUREMENT SYSTEM FOR THE BAY AREA RAPID TRANSIT DISTRICT, A Weinstein and R Albom

Submissions from 1996

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REGIONAL MASS TRANSIT ASSIGNMENT WITH RESOURCE CONSTRAINTS, P Carraresi, F MALUCELLI, and S Pallottino

Submissions from 1995

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PRIVATIZATION AND THE QUALITY OF RAIL SERVICES, P K. ELSE and T J. James

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The Quality Journey: A TQM Roadmap for Public Transportation, Littleton C. MacDorman, John C. MacDorman, and William T. Fleming