Submissions from 2001
HOW CAN THE QUALITY OF RAIL SERVICE IN TOKYO BE FURTHER IMPROVED?, H IEDA, Y Kanayama, M Ota, T Yamazaki, and T OKAMURA
BUS TRANSIT IN THE 21ST CENTURY: SOME PERSPECTIVES AND PROSPECTS, Herbert S. Levinson
TRIP TIME ANALYZERS: KEY TO TRANSIT SERVICE QUALITY, Theo H.J. Muller and Peter G. Furth
FRANCHISING AND REFRANCHISING OF PASSENGER RAIL SERVICES IN BRITAIN, John PRESTON
WINSTON-SALEM MOBILITY MANAGER: DATA COLLECTION, VALIDATION, AND PERFORMANCE EVALUATION, J R. Stone, J W. Baugh, S Chakravarty, and M N. Surasky
REFINEMENT AND USE OF SERVICE STANDARDS AT THE SAN DIEGO METROPOLITAN TRANSIT DEVELOPMENT BOARD, J Williamson and D Boyle
VALUE-OF-TIME DISTRIBUTIONS AND COMPETITIVE BUS SERVICES, Hai Yang, Hoi Yan Kong, and Qiang Meng
Submissions from 2000
BUS RAPID TRANSIT TECHNOLOGIES IN THE AMERICAS: AN OVERVIEW, R B. Diaz and D C. Schneck
CONDITIONAL BUS PRIORITY AT SIGNALIZED INTERSECTIONS: BETTER SERVICE WITH LESS TRAFFIC DISRUPTION, Peter G. Furth and Theo H.J. Muller
CAR SCHEDULING: WHAT'S THE POINT? (WITH DISCUSSION AND CLOSURE), A S. Lang, P O. Roberts, and J P. Sammon
TRANSIT SERVICES IN A COMPETITIVE MARKET, H K. Lo, C W. Yip, and K H. LEE
STRUCTURAL EQUATION MODEL OF CUSTOMER SATISFACTION FOR THE NEW YORK CITY SUBWAY SYSTEM, K R. Stuart, M Mednick, and J Bockman
CUSTOMER SATISFACTION AMONG TRANSIT RIDERS: HOW CUSTOMERS RANK THE RELATIVE IMPORTANCE OF VARIOUS SERVICE ATTRIBUTES, A Weinstein
Submissions from 1999
STRUCTURING AND ASSESSING TRANSIT MANAGEMENT RESPONSE TO CUSTOMER SATISFACTION SURVEYS, M K. Christopher, D Stuart, and P J. Foote
DO NORTH AMERICAN RAILROADS UNDERSTAND THEIR COSTS? IMPLICATIONS FOR STRATEGIC DECISION MAKING, Randolph R. Resor and Gregory L. Thompson
A Handbook for Measuring Customer Satisfaction and Service Quality, Transportation Research Board and Morpace International, Incorporated
Submissions from 1998
CUSTOMER SATISFACTION CONTRASTS: EXPRESS VERSUS LOCAL BUS SERVICE IN CHICAGO'S NORTH CORRIDOR, P J. Foote and D G. Stuart
ISSUES IN FARE POLICY: CASE OF THE NEW YORK TAXI INDUSTRY, B SCHALLER
SECURING OBJECTIVE DATA ON THE QUALITY OF THE PASSENGER ENVIRONMENT FOR TRANSIT RIDERS: REDESIGN OF THE PASSENGER ENVIRONMENT MEASUREMENT SYSTEM FOR THE BAY AREA RAPID TRANSIT DISTRICT, A Weinstein and R Albom
Submissions from 1996
REGIONAL MASS TRANSIT ASSIGNMENT WITH RESOURCE CONSTRAINTS, P Carraresi, F MALUCELLI, and S Pallottino
Submissions from 1995
PRIVATIZATION AND THE QUALITY OF RAIL SERVICES, P K. ELSE and T J. James
The Quality Journey: A TQM Roadmap for Public Transportation, Littleton C. MacDorman, John C. MacDorman, and William T. Fleming
