Submissions from 2015
Perceived Service Quality, Customer Satisfaction, and Behavioral Intentions: Structural Equation Model for the Metro of Seville, Spain, Rocío de Oña, José Luis Machado, and Juan de Oña
Relationships between rail passengers’ satisfaction and service quality: a framework for identifying key service factors, Laura Eboli and Gabriella Mazzulla
What Do You Do with Your App? Study of Bus Rider Decision Making with Real-Time Passenger Information, Achille Fonzone
Explanatory factors of distorted perceptions of travel time in tram, Rosa Marina González, Eduardo Martínez-Budría, Juan José Díaz-Hernández, and Arnaldo Esquivel
New QR Survey Methodologies to Analyze User Perception of Service Quality in Public Transport: The Experience of Madrid, Begoña Guirao, Antonio García, María Eugenia López, Carlos Acha, and Julio Comendador
Perceived vs. Actual Distance to Transit in Santiago, Chile, Diego Hernández and Regina Witter
Urban transport interchanges: A methodology for evaluating perceived quality, Sara Hernandez, Andres Monzon, and Rocío de Oña
The influence of weather characteristics variability on individual’s travel mode choice in different seasons and regions in Sweden, Chengxi Liu, Yusak O. Susilo, and Anders Karlström
Mind the Gap: Perceptions of Passenger Aggression and Train Car Supervision in a Commuter Rail System, Nerea Marteache, Gisela Bichler, and Janet Enriquez
Effect of Real-Time Passenger Information Systems on Perceptions of Transit’s Favorable Environmental and Traffic Reduction Roles, Mark R. McCord, Rabi G. Mishalani, and Mahsa Ettefagh
Placement of Rapid Transit Park-and-Ride Facilities, Andrew Mock and Jean-Claude Thill
Increasing the attractiveness of public transport by investing in soft ICT based measures: Going from words to actions under an austerity backdrop – Thessaloniki's case, Greece, Maria Morfoulaki, Glikeria Myrovali, and Kornilia Kotoula
Are we there yet? Trip duration and mood during travel, Eric A. Morris and Erick Guerra
Model for Measuring Passenger Satisfaction and Assessing Mass Transit Quality, Ivana Olivková
Metro service disruptions: how do people choose to travel?, Anastasia M. Pnevmatikou, Matthew G. Karlaftis, and Konstantinos Kepaptsoglou
Exploring public transport as an element of older persons' mobility: A Capability Approach perspective, Jean Ryan, Anders Wretstrand, and Steven M. Schmidt
Role of Social Climate in Habitual Transit Use by Young Adults to Work and Leisure Activities: Evidence from Colombia and Mexico, Julián R. Salvá, Miguel Sierra, Ana K. J. Alanis, Sigal Kaplan, and Carlo G. Prato
Analyzing and Assessing the Experience of Traveling by Public Transport, Martin Schiefelbusch
Ridership Response to Incremental Bus Rapid Transit Upgrades in North America Demographic and Network Effects, Anson F. Stewart, John P. Attanucci, and Nigel H.M. Wilson
Comparative Appraisal of Metro Stations in Delhi Using Data Envelopment Analysis in a Multimodal Context, Mansha Swami and Manoranjan Parida
Urban household travel behavior in a time of economic crisis: Changes in trip making and transit importance, Gudmundur F. Ulfarsson, Anne Steinbrenner, Trausti Valsson, and Sungyop Kim
Exploring trade-offs in frequency allocation in a transit network using bus route patterns: Methodology and application to large-scale urban systems, İ. Ömer Verbas and Hani S. Mahmassani
Use of Web-Based Rider Feedback to Improve Public Transit Services, Kari Edison Watkins, Yanzhi (Ann) Xu, Susan Bregman, and Kathryn Coffel
Evaluation of the Safe Routes to Transit Program in California, David Weinzimmer, Rebecca L. Sanders, Heidi Dittrich, and Jill F. Cooper
Metro commuters’ satisfaction in multi-type access and egress transferring groups, Min Yang, Jingyao Zhao, Wei Wang, Zhiyuan Liu, and Zhibin Li
Service quality assessment of public transport and the implication role of demographic characteristics, Luc Honore Petnji Yaya, Mireia Frigola Fortià, Carme Saurina Canals, and Frederic Marimon
Submissions from 2014
Measuring Route-Level Passenger Perceived Transit Service Reliability with an Agent - Based Simulation Approach, Jian An, Yue Liu, and Xiaoguang Yang
Modeling Riders' Behavioral Responses to Real-Time Information at Light Rail Transit Stations, Yuan Bai and Lina Kattan
The Effects of Perception vs. “Reality” on Travel Behavior after a Major Transit Service Change: The Case of Tallahassee, Florida., Torsha Bhattacharya, Jeffrey Brown, Michal Jaroszynski, and Tuna Batuhan
An experiment evaluating the impacts of real-time transit information on bus riders in Tampa, Florida, Candace Brakewood, Sean Barbeau, and Kari Watkins
Testing Individuals’ Ability to Compare Emissions from Public Transport and Driving Trips, William Brazil and Brian Caulfield
Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips, Rui Carreira, Lia Patrício, Renato Natal Jorge, and Chris Magee
A multiattribute customer satisfaction evaluation approach for rail transit network: A real case study for Istanbul, Turkey, Erkan Celik, Nezir Aydin, and Alev Taskin Gumus
Transitory Optimism: Changes in Passenger Perception Following Bus Service Improvement over Time, Ehab I. Diab and Ahmed M. El-Geneidy
Investigating the heterogeneity of bus users' preferences through discrete choice modelling, Laura Eboli and Gabriella Mazzulla
Measuring the Effects of Economic Crisis on Users' Perceptions of Public Transport Quality, Dimitrios Efthymiou, Michail Kaziales, Constantinos Antoniou, and Yannis Tyrinopoulos
Perceptions of Bicycle-Friendly Policy Impacts on Accessibility to Transit Services: The First and Last Mile Bridge, Bradley Flamm and Charles Rivasplata
Benefits of Real-Time Transit Information and Impacts of Data Accuracy on Rider Experience, Aaron Gooze, Kari Edison Watkins, and Alan Borning
Public Transport Time-Tabling Based on Maximum-Load Points Using Multisize Vehicles, Stephan Hassold and Avishai (Avi) Ceder
Heart and mind in public transport: Analysis of motives, satisfaction and psychological correlates of public transportation usage in the Gdańsk–Sopot–Gdynia Tricity Agglomeration in Poland, Michał Jaśkiewicz and Tomasz Besta
The relationship between young people׳s transit use and their perceptions of equity concepts in transit service provision, Sigal Kaplan, João de Abreu e Silva, and Floridea Di Ciommo
The promise and challenges of integrating public transportation in Bogotá, Colombia, Gwen Kash and Dario Hidalgo
Perceived Neighborhood Environment and Transit Use in Low-Income Populations, Jeongwoo Lee
Analysis of Visitor Satisfaction with Public Transport in Munich, Diem-Trinh Le-Klähn, C. Michael Hall, and Regine Gerike
Barriers to planning and implementing Bus Rapid Transit systems, Luis Antonio Lindau, Dario Hidalgo, and Adriana de Almeida Lobo
A New Transit Safety Narrative, Todd Litman
Role of Gender and Attitudes on Public Transportation Use, Mi Namgung and Gulsah Akar
Transport priorities, risk perception and worry associated with mode use and preferences among Norwegian commuters, Trond Nordfjærn, Özlem Şimşekoğlu, Hans Brende Lind, Stig Halvard Jørgensen, and Torbjørn Rundmo
Including passengers’ response to crowding in the Dutch national train passenger assignment model, Adam J. Pel, Nick H. Bel, and Marits Pieters
Impacts to Transit from Variably Priced Toll Lanes Results from U.S. Department of Transportation Urban Partnership Agreements, Brian Pessaro, Katie F. Turnbull, and Carol Zimmerman
Literature review of the costs and benefits of traveller information projects, J Raine, A Withill, and M Morecock Eddy
The happy commuter: A comparison of commuter satisfaction across modes, Evelyne St-Louis, Kevin Manaugh, Dea van Lierop, and Ahmed El-Geneidy
Exploring key determinants of travel satisfaction for multi-modal trips by different traveler groups, Yusak O. Susilo and Oded Cats
Multimodal pricing and optimal design of urban public transport: The interplay between traffic congestion and bus crowding, Alejandro Tirachini, David H. Hensher, and John M. Rose
Benchmarking Disaggregate Customer Satisfaction Scores of Bus Operators in Different Cities and Countries, Mark Trompet, Richard Parasram, and Richard J. Anderson
Evaluating bus transit performance of Chinese cities: Developing an overall bus comfort model, Kai Zhang, Kan Zhou, and Fangzhou Zhang
Customer Loyalty Differences Between Captive and Choice Transit Riders, Jinhua Zhao, Valerie Webb, and Punit Shah
Submissions from 2013
On the Attributes and Influencing Factors of End-users Quality Perceptions in Urban Transport: An Exploratory Analysis, Benedetto Barabino and Eusebio Deiana
Modelling user perception of bus transit quality considering user and service heterogeneity, Maria Bordagaray, Luigi Dell'olio, Angel Ibeas, and Patricia Cecin
The association between light rail transit and satisfactions with travel and life: evidence from Twin Cities, Jason (Xinyu) Cao
Towards a holistic approach to the travel experience: A qualitative study of bus transportation, Rui Carreira, Lia Patrício, Renato Natal Jorge, Chris Magee, and Qi Van Eikema Hommes
Modelling public-transport users’ behaviour at connection point, Avishai Ceder, Subeh Chowdhury, Nima Taghipouran, and Jared Olsen
An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul, Erkan Celik, Ozge Nalan Bilisik, Melike Erdogan, Alev Taskin Gumus, and Hayri Baracli
Definition of Planned and Unplanned Transfer of Public Transport Service, Subeh Chowdhury and Avishai (Avi) Ceder
The effects of planned and unplanned transfers on public transport users' perception of transfer routes, Subeh Chowdhury, Avishai Ceder, and Ripul Sachdeva
Factors Influencing Young Peoples’ Perceptions of Personal Safety on Public Transport, Graham Currie, Alexa Delbosc, and Sarah Mahmoud
Importance of user perception in evaluating level of service for bus transit for a developing country like India: a review, Shreya Das and Debapratim Pandit
User Satisfaction of Intermodal Transfer Facilities in Lisbon, Portugal, Analysis with Structural Equations Modeling, João de Abreu e Silva and Hossein Bazrafshan
Perceived service quality in bus transit service: A structural equation approach, Juan de Oña, Rocio de Oña, Laura Eboli, and Gabriella Mazzulla
Transportation policy as spatial planning tool; reducing urban sprawl by increasing travel costs and clustering infrastructure and public transportation, Jonas De Vos and Frank Witlox
User satisfaction and the organization of local public transport: Evidence from European cities, Carlo V. Fiorio, Massimo Florio, and Giovanni Perucca
Automatic Data for Applied Railway Management. Case study of the London Overground, Michael Frumin, Jinhua Zhao, Nigel Wilson, and Zhan Zhao
The Relationship between Bus Contract Costs, User Perceived Service Quality and Performance Assessment, David A. Hensher
A latent class approach to dealing with respondent uncertainty in a stated choice survey for fare simplification on bus journeys, Stephane Hess, Jeremy Shires, and Peter Bonsall
Users' Evaluation of Rail Systems in Mass Events, Case study in Mecca, Saudi Arabia, Isam Kaysi, Baha Alshalalfah, Amer Shalaby, Arwa Sayegh, Mounira Sayour, and Adnan Gutub
Crowding in Public Transport: A Review of Objective and Subjective Measures, Zheng Li and David A. Hensher
Long-Term Trends in Patron Satisfaction of DC Circulator, Errol C. Noel, Stephen Arhin, and Janet Thomas
Quality attributes of public transport that attract car users: A research review, Lauren Redman, Margareta Friman, Tommy Gärling, and Terry Hartig
Analysis of Effects of Activities While Traveling on Travelers' Sentiment, Kyoung-Ah Rhee, Joon-Ki Kim, Back-Jin Lee, Sungyop Kim, and Young-Ihn Lee
Interurban bus service quality from the users' viewpoint, Marta Rojo, Luigi dell'Olio, Hernán Gonzalo-Orden, and Ángel Ibeas
Definition and Properties of Alternative Bus Service Reliability Measures at the Stop Level, Meead Saberi, Ali Zockaie K, Wei Feng, and Ahmed M. El-Geneidy
Measuring the impact of unfamiliar transit travel using a university access survey, Lorelei Schmitt, Graham Currie, and Alexa Delbosc
A joint model of destination and mode choice for urban trips: a disaggregate approach, Seyedehsan Seyedabrishami and Yousef Shafahi
Illuminating the unseen in transit use: A framework for examining the effect of attitudes and perceptions on travel behavior, Steven Spears, Douglas Houston, and Marlon G. Boarnet
De Gustibus Disputandum Est: Non-Linearity in Public Transportation Service Quality Evaluation, Amanda Stathopoulos and Edoardo Marcucci
A latent class generalised nested logit model and its application to modelling carrier choice with market segmentation, Chieh-Hua Wen, Wan-Wen Huang, Chiang Fu, and Pei-Yu Chou
The Importance of Resident's Attitude Towards Service Quality in Travel Choice of Public Transit, Lin-na Zhao, Wei Wang, Xiao-jian Hu, and Yan-jie Ji
Submissions from 2012
Travel mode switching: Comparison of findings from two public transportation experiments, Maya Abou-Zeid and Moshe Ben-Akiva
Barriers to Passenger Rail Use: A Review of the Evidence, Simon Blainey, Adrian Hickford, and John Preston
Valuing perceived insecurity associated with use of and access to public transport, Maria Börjesson
Evaluating bicycle-transit users’ perceptions of intermodal inconvenience, Yung-Hsiang Cheng and Kuo-Chu Liu
Determinants of Bicycle Transfer Demand at Metro Stations Analysis of Stations in Nanjing, China, Lijun Chen, Adam J. Pel, Xuewu Chen, Daniel Sparing, and Ingo A. Hansen
Assessment of Potential Improvements to Metro-Bus Transfers in Bangkok, Thailand, Tristan Cherry and Craig Townsend
Identifying the Determinants of Light Rail Mode Choice for Medium- and Long-Distance Trips Results from a Stated Preference Study, Lieve Creemers, Mario Cools, Hans Tormans, Pieter-Jan Lateur, Davy Janssens, and Geert Wets
Using ordered attitudinal indicators in a latent variable choice model: a study of the impact of security on rail travel behaviour, Andrew Daly, Stephane Hess, Bhanu Patruni, Dimitris Potoglou, and Charlene Rohr
Modelling the causes and impacts of personal safety perceptions on public transport ridership, Alexa Delbosc and Graham Currie
A Methodology for Modeling and Identifying Users Satisfaction Issues in Public Transport Systems Based on Users Surveys, J. M. Del Castillo and Francisco G. Benitez
The perception of Bus Rapid Transit: a passenger survey from Beijing Southern Axis BRT Line 1, Taotao Deng and John D. Nelson
Understanding the impacts of a combination of service improvement strategies on bus running time and passenger’s perception, Ehab I. Diab and Ahmed M. El-Geneidy
Structural Equation Modelling for Analysing Passengers’ Perceptions about Railway Services, Laura Eboli and Gabriella Mazzulla
