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Submissions from 2016

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Russian public transport system: the customers’ feedback on the service provision, Andrey Sergeevich Mikhaylov, Ivan Sergeevich Gumenuk, and Anna Alekseevna Mikhaylova

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A utility-based travel impedance measure for public transit network accessibility, Neema Nassir, Mark Hickman, Ali Malekzadeh, and Elnaz Irannezhad

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Public transport user's perception and decision assessment using tactic-based guidelines, Mahmood Mahmoodi Nesheli, Avishai (Avi) Ceder, and Simon Estines

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The Impact of Transit-Oriented Development on Social Capital, Robert B. Noland, Orin T. Puniello, and Stephanie DiPetrillo

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Active transport, public transport and electric car as perceived alternatives in a motorized Norwegian sample, Trond Nordfjærn, Özlem Simsekoglu, and Torbjørn Rundmo

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Towards multi-modal integrated mobility systems: Views from Panama City and Barranquilla, Adriana Ortegon-Sanchez and Nick Tyler

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Measuring Satisfaction with Transit and Car Trips with Use of One Logistic Regression Model, Demetrios Papaioannou and L. Miguel Martínez

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Passenger Perspectives in Railway Timetabling: A Literature Review, Jens Parbo, Otto Anker Nielsen, and Carlo Giacomo Prato

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Public preference for data privacy – A pan-European study on metro/train surveillance, Sunil Patil, Bhanu Patruni, Dimitris Potoglou, and Neil Robinson

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Commuters’ willingness-to-pay for improvement of transfer facilities in and around metro stations – A case study in Kolkata, Shubhajit Sadhukhan, Uttam K. Banerjee, and Bhargab Maitra

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How do metro stations integrate with walking environments? Results from walking access within three types of built environment in Beijing, Guibo Sun, John Zacharias, Ben Ma, and Nicolas M. Oreskovic

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Identifying passenger flow characteristics and evaluating travel time reliability by visualizing AFC data: a case study of Shanghai Metro, Yanshuo Sun, Jungang Shi, and Paul M. Schonfeld

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Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit, Dea van Lierop and Ahmed El-Geneidy

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Profiling public transport users through perceptions about public transport providers and satisfaction with the public transport service, Paula Vicente and Elizabeth Reis

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Customer satisfaction with bus rapid transit: a study of New York City select bus service applying structural equation modeling, Dan Wan, Camille Kamga, Wei Hao, Aaron Sugiura, and Eric B. Beaton

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Rider perception of a “light” Bus Rapid Transit system - The New York City Select Bus Service, Dan Wan, Camille Kamga, Jun Liu, Aaron Sugiura, and Eric B. Beaton

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What factors determine metro passengers’ risky riding behavior? An approach based on an extended theory of planned behavior, Xin Wan, Paul M. Schonfeld, and Qiming Li

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Research Pays Off Assessing the Impacts of Real-Time Transit Information, Kari Edison Watkins and Candace Brakewood

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Preferences of travellers for using automated vehicles as last mile public transport of multimodal train trips, Menno D. Yap, Gonçalo Correia, and Bart van Arem

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Is the intention to use public transport for different travel purposes determined by different factors?, Suhaiza Zailani, Mohammad Iranmanesh, Tajul Ariffin Masron, and Tze-Haw Chan

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Social norms and public transport usage: empirical study from Shanghai, Dong Zhang, Jan-Dirk Schmöcker, Satoshi Fujii, and Xiaoguang Yang

Submissions from 2015

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The impact of Universally accessible public transport–a before and after study, Jørgen Aarhaug and Beate Elvebakk

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A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul, Nezir Aydin, Erkan Celik, and Alev Taskin Gumus

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Assessment of Transit Quality of Service with Occupancy Load Factor and Passenger Travel Time Measures, Jonathan M. Bunker

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Evolution of Satisfaction with Public Transport and Its Determinants in Sweden: Identifying Priority Areas, Oded Cats, Roberto F. Abenoza, Chengxi Liu, and Yusak O. Susilo

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Perceived accessibility, mobility, and connectivity of public transportation systems, Yung-Hsiang Cheng and Ssu-Yun Chen

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The effects of travel time and cost savings on commuters’ decision to travel on public transport routes involving transfers, Subeh Chowdhury, Avishai (Avi) Ceder, and Bradley Schwalger

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En-Route Planning of Multi-Destination Public-Transport Trips Using Smartphones, Subeh Chowdhury and Nasser Giacaman

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Impacts of Real-Time Passenger Information Signs in Rail Stations at the Massachusetts Bay Transportation Authority, William Chow, David Block-Schachter, and Samuel Hickey

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Perceptions of Crime Prevention Through Environmental Design (CPTED) at Australian Railway Stations, Paul Cozens and Tiffany van der Linde

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Knowledge of the concept Light Rail Transit: Exploring its relevance and identification of the determinants of various knowledge levels, Lieve Creemers, Hans Tormans, Tom Bellemans, Davy Janssens, Geert Wets, and Mario Cools

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Spiral Plot Analysis of Variation in Perceptions of Urban Public Transport Performance Between International Cities, Graham Currie and Alexa Delbosc

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Index numbers for monitoring transit service quality, Juan de Oña, Rocío de Oña, Laura Eboli, and Gabriella Mazzulla

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Perceived Service Quality, Customer Satisfaction, and Behavioral Intentions: Structural Equation Model for the Metro of Seville, Spain, Rocío de Oña, José Luis Machado, and Juan de Oña

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Relationships between rail passengers’ satisfaction and service quality: a framework for identifying key service factors, Laura Eboli and Gabriella Mazzulla

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What Do You Do with Your App? Study of Bus Rider Decision Making with Real-Time Passenger Information, Achille Fonzone

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Explanatory factors of distorted perceptions of travel time in tram, Rosa Marina González, Eduardo Martínez-Budría, Juan José Díaz-Hernández, and Arnaldo Esquivel

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New QR Survey Methodologies to Analyze User Perception of Service Quality in Public Transport: The Experience of Madrid, Begoña Guirao, Antonio García, María Eugenia López, Carlos Acha, and Julio Comendador

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Perceived vs. Actual Distance to Transit in Santiago, Chile, Diego Hernández and Regina Witter

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Urban transport interchanges: A methodology for evaluating perceived quality, Sara Hernandez, Andres Monzon, and Rocío de Oña

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The influence of weather characteristics variability on individual’s travel mode choice in different seasons and regions in Sweden, Chengxi Liu, Yusak O. Susilo, and Anders Karlström

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Mind the Gap: Perceptions of Passenger Aggression and Train Car Supervision in a Commuter Rail System, Nerea Marteache, Gisela Bichler, and Janet Enriquez

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Effect of Real-Time Passenger Information Systems on Perceptions of Transit’s Favorable Environmental and Traffic Reduction Roles, Mark R. McCord, Rabi G. Mishalani, and Mahsa Ettefagh

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Placement of Rapid Transit Park-and-Ride Facilities, Andrew Mock and Jean-Claude Thill

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Increasing the attractiveness of public transport by investing in soft ICT based measures: Going from words to actions under an austerity backdrop – Thessaloniki's case, Greece, Maria Morfoulaki, Glikeria Myrovali, and Kornilia Kotoula

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Are we there yet? Trip duration and mood during travel, Eric A. Morris and Erick Guerra

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Model for Measuring Passenger Satisfaction and Assessing Mass Transit Quality, Ivana Olivková

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Metro service disruptions: how do people choose to travel?, Anastasia M. Pnevmatikou, Matthew G. Karlaftis, and Konstantinos Kepaptsoglou

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Exploring public transport as an element of older persons' mobility: A Capability Approach perspective, Jean Ryan, Anders Wretstrand, and Steven M. Schmidt

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Role of Social Climate in Habitual Transit Use by Young Adults to Work and Leisure Activities: Evidence from Colombia and Mexico, Julián R. Salvá, Miguel Sierra, Ana K. J. Alanis, Sigal Kaplan, and Carlo G. Prato

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Analyzing and Assessing the Experience of Traveling by Public Transport, Martin Schiefelbusch

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Ridership Response to Incremental Bus Rapid Transit Upgrades in North America Demographic and Network Effects, Anson F. Stewart, John P. Attanucci, and Nigel H.M. Wilson

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Comparative Appraisal of Metro Stations in Delhi Using Data Envelopment Analysis in a Multimodal Context, Mansha Swami and Manoranjan Parida

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Urban household travel behavior in a time of economic crisis: Changes in trip making and transit importance, Gudmundur F. Ulfarsson, Anne Steinbrenner, Trausti Valsson, and Sungyop Kim

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Exploring trade-offs in frequency allocation in a transit network using bus route patterns: Methodology and application to large-scale urban systems, İ. Ömer Verbas and Hani S. Mahmassani

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Use of Web-Based Rider Feedback to Improve Public Transit Services, Kari Edison Watkins, Yanzhi (Ann) Xu, Susan Bregman, and Kathryn Coffel

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Evaluation of the Safe Routes to Transit Program in California, David Weinzimmer, Rebecca L. Sanders, Heidi Dittrich, and Jill F. Cooper

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Metro commuters’ satisfaction in multi-type access and egress transferring groups, Min Yang, Jingyao Zhao, Wei Wang, Zhiyuan Liu, and Zhibin Li

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Service quality assessment of public transport and the implication role of demographic characteristics, Luc Honore Petnji Yaya, Mireia Frigola Fortià, Carme Saurina Canals, and Frederic Marimon

Submissions from 2014

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Measuring Route-Level Passenger Perceived Transit Service Reliability with an Agent - Based Simulation Approach, Jian An, Yue Liu, and Xiaoguang Yang

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Modeling Riders' Behavioral Responses to Real-Time Information at Light Rail Transit Stations, Yuan Bai and Lina Kattan

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The Effects of Perception vs. “Reality” on Travel Behavior after a Major Transit Service Change: The Case of Tallahassee, Florida., Torsha Bhattacharya, Jeffrey Brown, Michal Jaroszynski, and Tuna Batuhan

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An experiment evaluating the impacts of real-time transit information on bus riders in Tampa, Florida, Candace Brakewood, Sean Barbeau, and Kari Watkins

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Testing Individuals’ Ability to Compare Emissions from Public Transport and Driving Trips, William Brazil and Brian Caulfield

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Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips, Rui Carreira, Lia Patrício, Renato Natal Jorge, and Chris Magee

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A multiattribute customer satisfaction evaluation approach for rail transit network: A real case study for Istanbul, Turkey, Erkan Celik, Nezir Aydin, and Alev Taskin Gumus

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Transitory Optimism: Changes in Passenger Perception Following Bus Service Improvement over Time, Ehab I. Diab and Ahmed M. El-Geneidy

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Investigating the heterogeneity of bus users' preferences through discrete choice modelling, Laura Eboli and Gabriella Mazzulla

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Measuring the Effects of Economic Crisis on Users' Perceptions of Public Transport Quality, Dimitrios Efthymiou, Michail Kaziales, Constantinos Antoniou, and Yannis Tyrinopoulos

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Perceptions of Bicycle-Friendly Policy Impacts on Accessibility to Transit Services: The First and Last Mile Bridge, Bradley Flamm and Charles Rivasplata

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Benefits of Real-Time Transit Information and Impacts of Data Accuracy on Rider Experience, Aaron Gooze, Kari Edison Watkins, and Alan Borning

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Public Transport Time-Tabling Based on Maximum-Load Points Using Multisize Vehicles, Stephan Hassold and Avishai (Avi) Ceder

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Heart and mind in public transport: Analysis of motives, satisfaction and psychological correlates of public transportation usage in the Gdańsk–Sopot–Gdynia Tricity Agglomeration in Poland, Michał Jaśkiewicz and Tomasz Besta

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The relationship between young people׳s transit use and their perceptions of equity concepts in transit service provision, Sigal Kaplan, João de Abreu e Silva, and Floridea Di Ciommo

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The promise and challenges of integrating public transportation in Bogotá, Colombia, Gwen Kash and Dario Hidalgo

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Perceived Neighborhood Environment and Transit Use in Low-Income Populations, Jeongwoo Lee

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Analysis of Visitor Satisfaction with Public Transport in Munich, Diem-Trinh Le-Klähn, C. Michael Hall, and Regine Gerike

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Barriers to planning and implementing Bus Rapid Transit systems, Luis Antonio Lindau, Dario Hidalgo, and Adriana de Almeida Lobo

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A New Transit Safety Narrative, Todd Litman

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Role of Gender and Attitudes on Public Transportation Use, Mi Namgung and Gulsah Akar

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Transport priorities, risk perception and worry associated with mode use and preferences among Norwegian commuters, Trond Nordfjærn, Özlem Şimşekoğlu, Hans Brende Lind, Stig Halvard Jørgensen, and Torbjørn Rundmo

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Including passengers’ response to crowding in the Dutch national train passenger assignment model, Adam J. Pel, Nick H. Bel, and Marits Pieters

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Impacts to Transit from Variably Priced Toll Lanes Results from U.S. Department of Transportation Urban Partnership Agreements, Brian Pessaro, Katie F. Turnbull, and Carol Zimmerman

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Literature review of the costs and benefits of traveller information projects, J Raine, A Withill, and M Morecock Eddy

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The happy commuter: A comparison of commuter satisfaction across modes, Evelyne St-Louis, Kevin Manaugh, Dea van Lierop, and Ahmed El-Geneidy

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Exploring key determinants of travel satisfaction for multi-modal trips by different traveler groups, Yusak O. Susilo and Oded Cats

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Multimodal pricing and optimal design of urban public transport: The interplay between traffic congestion and bus crowding, Alejandro Tirachini, David H. Hensher, and John M. Rose

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Benchmarking Disaggregate Customer Satisfaction Scores of Bus Operators in Different Cities and Countries, Mark Trompet, Richard Parasram, and Richard J. Anderson

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Evaluating bus transit performance of Chinese cities: Developing an overall bus comfort model, Kai Zhang, Kan Zhou, and Fangzhou Zhang

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Customer Loyalty Differences Between Captive and Choice Transit Riders, Jinhua Zhao, Valerie Webb, and Punit Shah

Submissions from 2013

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On the Attributes and Influencing Factors of End-users Quality Perceptions in Urban Transport: An Exploratory Analysis, Benedetto Barabino and Eusebio Deiana

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Modelling user perception of bus transit quality considering user and service heterogeneity, Maria Bordagaray, Luigi Dell'olio, Angel Ibeas, and Patricia Cecin

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The association between light rail transit and satisfactions with travel and life: evidence from Twin Cities, Jason Cao

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Towards a holistic approach to the travel experience: A qualitative study of bus transportation, Rui Carreira, Lia Patrício, Renato Natal Jorge, Chris Magee, and Qi Van Eikema Hommes

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Modelling public-transport users’ behaviour at connection point, Avishai Ceder, Subeh Chowdhury, Nima Taghipouran, and Jared Olsen

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An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul, Erkan Celik, Ozge Nalan Bilisik, Melike Erdogan, Alev Taskin Gumus, and Hayri Baracli

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Definition of Planned and Unplanned Transfer of Public Transport Service, Subeh Chowdhury and Avishai (Avi) Ceder

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The effects of planned and unplanned transfers on public transport users' perception of transfer routes, Subeh Chowdhury, Avishai Ceder, and Ripul Sachdeva

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Factors Influencing Young Peoples’ Perceptions of Personal Safety on Public Transport, Graham Currie, Alexa Delbosc, and Sarah Mahmoud

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Importance of user perception in evaluating level of service for bus transit for a developing country like India: a review, Shreya Das and Debapratim Pandit