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Submissions from 2021

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Demystifying service quality of Multimodal Transportation Hub (MMTH) through measuring users’ satisfaction of public transport, Vivek Chauhan, Akshay Gupta, and Manoranjan Parida

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Understanding public transport satisfaction in post COVID-19 pandemic, Hongming Dong, Shoufeng Ma, Ning Jia, and Junfang Tian

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Happy today, satisfied tomorrow: emotion—satisfaction dynamics in a multi-week transit user smartphone survey, Huyen T.K. Le and Andre L. Carrel

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Urban travel behavior adaptation of temporary transnational residents, Mayara Moraes Monteiro, João de Abreu e Silva, Haustein Sonja, and Jorge Pinho de Sousa

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Autonomous buses: Intentions to use, passenger experiences, and suggestions for improvement, Kostas Mouratidis and Victoria Cobeña Serrano

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Investigating the complexity of perceived service quality and perceived safety and security in building loyalty among bus passengers in Vietnam – A PLS-SEM approach, Duy Q. Nguyen-Phuoc, Anh Thi Phuong Tran, Tiep Van Nguyen, Phuong Thi Le, and Diep Ngoc Su

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Transport accessibility, residential satisfaction, and moving intention in a context of limited travel mode choice, Rosechin Olfindo

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Who doesn’t mind waiting? Examining the relationships between waiting attitudes and person- and travel-related attributes, F. Atiyya Shaw, Aliaksandr Malokin, Patricia L. Mokhtarian, and Giovanni Circella

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Public transport accessibility accounting for level of service and competition for urban opportunities: An equity analysis for education in Santiago de Chile, Ignacio Tiznado-Aitken, Juan Carlos Muñoz, and Ricardo Hurtubia

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Analysis of waiting time perception of bus passengers provided with mobile service, Po-Chieh Wang, Yu-Ting Hsu, and Chia-Wei Hsu

Submissions from 2020

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The Movingo integrated ticket: seamless connections across the mälardalen region of Sweden, Ilyas B. Alhassan, B. Matthews, Jeremy P. Toner, and Yusak O. Susilo

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Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach, Jaime Allen, Laura Eboli, Gabriella Mazzulla, and Juan de Dios Ortúzar

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On the effect of operational service attributes on transit satisfaction, Jaime Allen, Juan Carlos Muñoz, and Juan de Dios Ortúzar

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Enhancing the use of transit in arid regions: Case of Abu Dhabi, Mayada Adnan Almardood and Praveen Maghelal

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Role of Attitudes in Transit and Auto Users’ Mode Choice of Ridesourcing, Ghazaleh Azimi, Alireza Rahimi, Hamidreza Asgari, and Xia Jin

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Heterogeneity in desired bus service quality from users’ and potential users’ perspective, Maria Grazia Bellizzi, Luigi dell'Olio, Laura Eboli, and Gabriella Mazzulla

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User acceptance of automated public transport: Valence of an autonomous minibus experience, Christoph Bernhard, Daniel Oberfeld, Christian Hoffmann, Dirk Weismüller, and Heiko Hecht

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Route guidance ranking procedures with human perception consideration for personalized public transport service, Avishai (Avi) Ceder and Yu Jiang

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Measuring crowding-related comfort in public transport, Dilay Çelebi and Şükrü İmre

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Determinants of intention-to-use first-/last-mile automated bus service, Pei Nen Esther Chee, Yusak O. Susilo, and Yiik Diew Wong

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How attractive is it to use the internet while commuting? A work-attitude-based segmentation of Northern California commuters, Sungtaek Choi and Patricia L. Mokhtarian

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Examining women's perception of safety during waiting times at public transport terminals, Subeh Chowdhury and Bert van Wee

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Minutes Matter: A Bus Transit Service Reliability Guidebook, Alan Danaher, James Wensley, Amy Dunham, Ted Orosz, Ryan Avery, Kenneth Cobb, Kari Watkins, Carly Queen, Simon Berrebi, Marlene Connor, and Jim McLaughlin

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The role of involvement with public transport in the relationship between service quality, satisfaction and behavioral intentions, Juan de Oña

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Perception of Public Transport Quality of Service among Regular Private Vehicle Users in Madrid, Spain, Juan de Oña, Esperanza Estévez, and Rocio de Oña

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Joint Model of Application-Based Ride Hailing Adoption, Intensity of Use, and Intermediate Public Transport Consideration among Workers in Chennai City, Aravinda Devaraj, Ganesh Ambi Ramakrishnan, Gopindra Sivakumar Nair, Karthik K. Srinivasan, Chandra R. Bhat, Abdul R. Pinjari, Gitakrishnan Ramadurai, and Ram M. Pendyala

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Commuters’ Assessment of Public Transport as a “Reasonable” Option in Montreal, QC, James DeWeese and Ahmed El-Geneidy

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Valuation of transfer for bus users: The case of Gran Canaria, Raquel Espino and Concepción Román

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Assessing operation and customer perception characteristics of high frequency local and limited-stop bus service in Vancouver, Canada, Emily Grisé and Ahmed El-Geneidy

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Ageing in a transit-oriented city: Satisfaction with transport, social inclusion and wellbeing, Sylvia Y. He, John Thøgersen, Yannie H.Y. Cheung, and Alesia H.Y. Yu

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A focus group study on the potential of autonomous vehicles as a viable transportation option: Perspectives from people with disabilities and public transit agencies, Jinuk Hwang, Wei Li, Laura Stough, Chanam Lee, and Katherine Turnbull

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Light rail development with or without gentrification?: Neighborhood perspectives on changing sense of place in Denver, Colorado, Sara L. Jackson and Joshua Buckman

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Personalized predictive public transport crowding information with automated data sources, Erik Jenelius

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Activity Participation and Perceptions on Informal Public Transport and Bus Rapid Transit in Dar es Salaam, Lucy Joseph, An Neven, Karel Martens, Opportuna Kweka, Geert Wets, and Davy Janssens

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Willingness to ride and perceptions of autonomous public transit, Eva Kassens-Noor, Zeenat Kotval-Karamchandani, and Meng Cai

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Integrated impacts of public transport travel and travel satisfaction on quality of life of older people, Junghwa Kim, Jan-Dirk Schmöcker, Toshiyuki Nakamura, Nobuhiro Uno, and Takenori Iwamoto

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Role of Timetable, Rolling Stock Rescheduling, and Information Strategies to Passengers in Public Transport Disruptions, Nuannuan Leng, Zhengwen Liao, and Francesco Corman

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Exploring behavioral heterogeneities of metro passenger’s travel plan choice under unplanned service disruption with uncertainty, Binbin Li, Enjian Yao, Toshiyuki Yamamoto, Ying Tang, and Shasha Liu

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Stress perceived by foreigners that use public transportation in Bogotá (Colombia), Gonzalo Luna-Cortés

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On the role of route choice modeling in transit sketchy design, Sida Luo and Yu (Marco) Nie

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Prioritizing Metro Service Quality Attributes to Enhance Commuter Experience: TOPSIS Ranking and Importance Satisfaction Analysis Methods, Bandhan Bandhu Majumdar, Dilum Dissanayake, Avanindra Singh Rajput, Yong Qi Saw, and Prasanta Kumar Sahu

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Interrelationships among service quality factors of Metro Rail Transit System: An integrated Bayesian networks and PLS-SEM approach, Jyoti Mandhani, Jogendra Kumar Nayak, and Manoranjan Parida

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Minibus taxis in Kampala's paratransit system: Operations, economics and efficiency, Innocent Ndibatya and M. J. Booysen

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Influence mechanism of the corporate image on passenger satisfaction with public transport in China, Anning Ni, Chunqin Zhang, Yuting Hu, Weite Lu, and Hongwei Li

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Perceived Quality of Bus Transit Services: A Route-Level Analysis, Connor Nikel, Gamal Eldeeb, and Moataz Mohamed

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Passenger opinions of the perceived safety and interaction with automated shuttles: A test ride study with ‘hidden’ safety steward, Sina Nordhoff, Jork Stapel, Bart van Arem, and Riender Happee

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Does urban form influence automobile trip frequency in Accra, Ghana?, Nana Yaw Oppong-Yeboah and Tae-Hyoung Tommy Gim

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Social media semantic perceptions on Madrid Metro system: Using Twitter data to link complaints to space, Joaquín Osorio-Arjona, Jiri Horak, Radek Svoboda, and Yolanda García-Ruíz

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Sexual harassment in public transport in Bogotá, Lina Marcela Quinones

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Toll roads vs. Public transportation: A study on the acceptance of congestion-calming measures in Madrid, Fernando Romero, Juan Gomez, Antonio Paez, and José Manuel Vassallo

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Test-riding the driverless bus: Determinants of satisfaction and reuse intention in eight test-track locations, Jordi Rosell and Jaime Allen

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The personal and contextual factors that affect customer experience during rail service failures and the implications for service design, Tracy Ross, Andrew May, and Stuart A. Cockbill

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Selection of intervention areas for improving travel condition of walk-accessed bus users with a focus on their accessibility: An experience in Bhubaneswar, Subhojit Roy and Debasis Basu

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Sequenced Ordered Logit Model Considering Latent Variables for Determining Trip Satisfaction of Metro Passengers, Tara Saeidi, Mahmoud Mesbah, and Meeghat Habibian

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Intention to use light-rail transit in Houston, Texas, United States: Findings from the travel-related activity in neighborhoods study, Ipek N. Sener, Kyuhyun Lee, Casey P. Durand, Abiodun O. Oluyomi, and Harold W. Kohl lll

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Travel attitudes and mode use among Asian international students at an Australian university, Rahman Shafi, Alexa Delbosc, and Geoffrey Rose

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Customer satisfaction in urban rail: a study on transferability of structural equation models, Amirali Soltanpour, Mahmoud Mesbah, and Meeghat Habibian

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Fear follows form: A study of the relationship between neighborhood type, income and fear of crime at train stations, Sofie Kirt Strandbygaard, Otto Anker Nielsen, Alan Keith Spencer Jones, Bo Grönlund, and Lotte Bjerregaard Jensen

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Quantitative Modeling of Congestion in Metro Station Based on Passenger Time Perceptions, Jing Teng, Weiwei Pan, and Cen Zhang

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Mobility needs, activity patterns and activity flexibility: How subjective and objective constraints influence mode choice, Mikkel Thorhauge, Habtama Tilahun Kassahun, Elisabetta Cherchi, and Sonja Haustein

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The perception of service quality among paratransit users in Metro Manila using structural equations modelling (SEM) approach, Noriel Christopher C. Tiglao, Janna M. De Veyra, Niki Jon Y. Tolentino, and Mark Angelo Y. Tacderas

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COVID-19 and Public Transportation: Current Assessment, Prospects, and Research Needs, Alejandro Tirachini and Oded Cats

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Understanding accessibility through public transport users' experiences: A mixed methods approach, Ignacio Tiznado-Aitken, Karen Lucas, Juan Carlos Muñoz, and Ricardo Hurtubia

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Quantifying the effects of childhood and previous residential experiences on the use of public transport, Veronique Van Acker, Loan Ho, Larissa Stevens, and Corinne Mulley

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Measuring the quality of the first/last mile connection to public transport, Christoffel J. Venter

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Noise, odor and passenger density in perceived crowding in public transport, Bin Wang and John Zacharias

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Key determinants and heterogeneous frailties in passenger loyalty toward customized buses: An empirical investigation of the subscription termination hazard of users, Jiangbo Wang, Toshiyuki Yamamoto, and Kai Liu

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Commuter value perceptions in peak avoidance behavior: An empirical study in the Beijing subway system, Yu Wang, Yacan Wang, Dick Ettema, Zidan Mao, Samuel G. Charlton, and Huiyu Zhou

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Modeling demand for ridesourcing as feeder for high capacity mass transit systems with an application to the planned Beirut BRT, Najib Zgheib, Maya Abou-Zeid, and Isam Kaysi

Submissions from 2019

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How does travel satisfaction sum up? An exploratory analysis in decomposing the door-to-door experience for multimodal trips, Roberto F. Abenoza, Oded Cats, and Yusak O. Susilo

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What is the role of weather, built-environment and accessibility geographical characteristics in influencing travelers’ experience?, Roberto F. Abenoza, Chengxi Liu, Oded Cats, and Yusak O. Susilo

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Capturing the behavioural determinants behind the adoption of autonomous vehicles: Conceptual frameworks and measurement models to predict public transport, sharing and ownership trends of self-driving cars, Ransford A. Acheampong and Federico Cugurullo

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Investigating commute satisfaction differences of private car users and public transport users in a developing country context, Zahwa Al-Ayyash and Maya Abou-Zeid

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Understanding public transport satisfaction: Using Maslow's hierarchy of (transit) needs, Jaime Allen, Juan Carlos Muñoz, and Juan de Dios Ortúzar

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Effect of a major network reform on bus transit satisfaction, Jaime Allen, Juan Carlos Muñoz, and Jordi Rosell

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Satisfaction with crowding and other attributes in public transport, Maria Börjesson and Isak Rubensson

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The assessment of hazard awareness skills among light rail drivers, Avinoam Borowsky, Netta Palacci, Moshe Itzhaki, and David Shinar

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A literature review of the passenger benefits of real-time transit information, Candace Brakewood and Kari Watkins

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Residents’ expectations for new rail stops: optimistic neighborhood perceptions relate to subsequent transit ridership, Barbara B. Brown, Wyatt A. Jensen, and Doug Tharp

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User perception of transfers in multimodal urban trips: A qualitative study, Rocio Cascajo, Elena Lopez, Fernando Herrero, and Andres Monzon

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Role of Gender in the Ridership of Public Transport Routes Involving Transfers, Subeh Chowdhury

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Transit user perceptions of driverless buses, Xiaoxia Dong, Matthew DiScenna, and Erick Guerra

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Bayesian network modeling explorations of strategies on reducing perceived transfer time for urban rail transit service improvement in different seasons, Xuesong Feng, Kemeng Li, Chuanchen Ding, and Weixin Hua

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The impacts of rail transit on the lives and travel experiences of women in the developing world: Evidence from the Delhi Metro, Kavya Gopal and Eun Jin Shin

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Elements of Successful Universal Student Transit Pass Programs from Planning to Implementation: A Benchmark Study, Dahai Han, Jie Yu, Edward Beimborn, Zihao Jin, and Weijie Tan

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Investigating end-user acceptance of autonomous electric buses to accelerate diffusion, Bernd Herrenkind, Alfred Bendikt Brendel, Ilja Nastjuk, Maike Greve, and Lutz M. Kolbe

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Gender and Rail Transit Use: Influence of Environmental Beliefs and Safety Concerns, Hsin-Ping Hsu, Marlon G. Boarnet, and Douglas Houston

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The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modelling, Jesper Bláfoss Ingvardson and Otto Anker Nielsen

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Waiting time perceptions at bus and metro stations in Nanjing, China: the importance of station amenities, trip contexts, and passenger characteristics, Yanjie Ji, Liangpeng Gao, Yingling Fan, Chu Zhang, and Rouchen Zhang

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Trustworthiness of unmanned automated subway services and its effects on passengers’ anxiety and fear, Hyunjin Kim

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How do activities conducted while commuting influence mode choice? Using revealed preference models to inform public transportation advantage and autonomous vehicle scenarios, Aliaksandr Malokin, Giovanni Circella, and Patricia L. Mokhtarian

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In-vehicle crowding: Integrating tangible attributes, attitudes, and perceptions in a choice context between BRT and metro, Luis Márquez, Julieth V. Alfonso A, and Juan C. Poveda

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A discrete choice analysis of transport mode choice causality and perceived barriers of sustainable mobility in the MENA region, Houshmand E. Masoumi

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Understanding the factors that influence the probability and time to streetcar bunching incidents, Paula Nguyen, Ehab Diab, and Amer Shalaby

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Analyzing Bus Passengers’ Satisfaction in Dhaka using Discrete Choice Models, Mohammed Quddus, Farzana Rahman, Fredrik Monsuur, Juan de Oña, and Marcus Enoch

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Importance-Performance Analysis in Public Transportation: Methodological Revision for Practical Implementation, Alvaro Rodriguez-Valencia, Daniel Rosas-Satizabal, and David Paris

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Obtaining transit information from users of a collaborative transit app: Platform-based and individual-related motivators, Rumana Islam Sarker, Sigal Kaplan, Marie Karen Anderson, Sonja Haustein, Markus Mailer, and Harry J.P. Timmermans

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Exploring how perceptive differences impact the current public transport usage and support for future public transport extension and usage: A case study of Melbourne's tramline extension, Nirajan Shiwakoti, Peter Stasinopoulos, Paul Vincec, Weidong Qian, and Renan Hafsar

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Importance of motives, self-efficacy, social support and satisfaction with travel for behavior change during travel intervention programs, Frida Skarin, Lars E. Olsson, Margareta Friman, and Erik Wästlund

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The underlying effect of public transport reliability on users’ satisfaction, Jaime Soza-Parra, Sebastián Raveau, Juan Carlos Muñoz, and Oded Cats