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Submissions from 2019

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What is the role of weather, built-environment and accessibility geographical characteristics in influencing travelers’ experience?, Roberto F. Abenoza, Chengxi Liu, Oded Cats, and Yusak O. Susilo

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A literature review of the passenger benefits of real-time transit information, Candace Brakewood and Kari Watkins

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Role of Gender in the Ridership of Public Transport Routes Involving Transfers, Subeh Chowdhury

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The impacts of rail transit on the lives and travel experiences of women in the developing world: Evidence from the Delhi Metro, Kavya Gopal and Eun Jin Shin

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Elements of Successful Universal Student Transit Pass Programs from Planning to Implementation: A Benchmark Study, Dahai Han, Jie Yu, Edward Beimborn, Zihao Jin, and Weijie Tan

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Gender and Rail Transit Use: Influence of Environmental Beliefs and Safety Concerns, Hsin-Ping Hsu, Marlon G. Boarnet, and Douglas Houston

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Identifying commonly used and potentially unsafe transit transfers with crowdsourcing, Elizabeth J. Traut and Aaron Steinfeld

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Commuting behavior and congestion satisfaction: Evidence from Beijing, China, Wenjie Wu, Mark (Xin) Wang, and Fangni Zhang

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Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service, Chunqin Zhang, Yong Liu, Weite Lu, and Guangnian Xiao

Submissions from 2018

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Modelling service-specific and global transit satisfaction under travel and user heterogeneity, Jaime Allen, Juan Carlos Muñoz, and Juan de Dios Ortúzar

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Immigration, Income, and Public Transit Perceptions: Findings from an Intercept Survey, Jesus M. Barajas, Asha Weinstein Agrawal, and Daniel G. Chatman

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How does environmental concern influence mode choice habits? A mediation analysis, Hélène Bouscasse, Iragaël Joly, and Patrick Bonnel

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Investigating perception of captive and choice riders for formulating service standards of ordinary and premium buses in Indian cities, Munavar Fairooz Cheranchery and Bhargab Maitra

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Public transport users' and policy makers' perceptions of integrated public transport systems, Subeh Chowdhury, Yuval Hadas, Vicente A. Gonzalez, and Bart Schot

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Users' satisfaction evolution of a metropolitan transit system in a context of economic downturn, Rocío de Oña, Joao de Abreu e Silva, Christian Muñoz-Monge, and Juan de Oña

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Bayesian networks and structural equation modelling to develop service quality models: Metro of Seville case study, Francisco Díez-Mesa, Rocio de Oña, and Juan de Oña

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Spatial variation of the perceived transit service quality at rail stations, Laura Eboli, Carmen Forciniti, and Gabriella Mazzulla

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Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory, Xue-mei Fu, Jiang-hua Zhang, and Felix T.S. Chan

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Transfer penalties in multimodal public transport networks, Andres Garcia-Martinez, Rocio Cascajo, Sergio R. Jara-Diaz, Subeh Chowdhury, and Andres Monzon

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Defining TransMilenio Users’ Value and Satisfaction through the Lean Thinking Approach, Carlos Garcia-Suarez, Andres L. Rivera-Perez, and Alvaro Rodriguez-Valencia

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A disaggregate study of urban rail transit feeder transfer penalties including weather effects, Xiaolin Gong, Graham Currie, Zhiyuan Liu, and Xiucheng Guo

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Day-to-day modal choice with a Pareto improvement or zero-sum revenue scheme, Ren-Yong Guo and W. Y. Szeto

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Using Twitter data for transit performance assessment: a framework for evaluating transit riders’ opinions about quality of service, N. Nima Haghighi, Xiaoyue Cathy Liu, Ran Wei, Wenwen Li, and Hu Shao

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Using entropy-TOPSIS method to evaluate urban rail transit system operation performance: The China case, Wencheng Huang, Bin Shuai, Yan Sun, Yang Wang, and Eric Antwi

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Passenger arrival and waiting time distributions dependent on train service frequency and station characteristics: A smart card data analysis, Jesper Bláfoss Ingvardson, Otto Anker Nielsen, Sebastián Raveau, and Bo Friis Nielsen

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Public transport experienced service reliability: Integrating travel time and travel conditions, Erik Jenelius

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Modeling of passengers’ safety perception for buses on mountainous roads, Hooi Ling Khoo and Muaid Ahmed

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Traffic dynamics in a bi-modal transportation network with information provision and adaptive transit services, Xinwei Li, Wei Liu, and Hai Yang

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Finding service quality improvement opportunities across different typologies of public transit customers, Jose Luis Machado, Rocio de Oña, Francisco Diez-Mesa, and Juan de Oña

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Public transport travel time perception: Effects of socioeconomic characteristics, trip characteristics and facility usage, Meng Meng, Andreas Rau, and Hita Mahardhika

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Comparison between ad-hoc demand responsive and conventional transit: a simulation study, Zahra Navidi, Nicole Ronald, and Stephan Winter

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“Tell them what they want to hear and get back to work”: Insights into the utility of current occupational health assessments from the perspectives of train drivers, Anjum Naweed, Janine Chapman, and Joshua Trigg

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Exploring road design factors influencing tram road safety – Melbourne tram driver focus groups, Farhana Naznin, Graham Currie, and David Logan

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Transport risk evaluations associated with past exposure to adverse security events in public transport, Trond Nordfjærn and Torbjørn Rundmo

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Multi-Objective Optimization of Train Timetable with Consideration of Customer Satisfaction, Aris Pavlides and Andy H.F. Chow

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Understanding Human Perception of Bus Fullness: An Empirical Study of Crowdsourced Fullness Ratings and Automatic Passenger Count Data, Xidong Pi, Zhen (Sean) Qian, Aaron Steinfeld, and Yun Huang

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Outcomes from new contracts with “strong” incentives for increasing ridership in bus transport in Stockholm, Roger Pyddoke and Hanna Lindgren

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Commuter travel cost estimation at different levels of crowding in a suburban rail system: a case study of Mumbai, Prasanta K. Sahu, Gajanand Sharma, and Anirban Guharoy

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Passenger's subjective traffic safety, in-vehicle security and emergency management in the driverless shuttle bus in Finland, Arto O. Salonen

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Public bus passenger safety evaluations in Ghana: A phenomenological constructivist exploration, Enoch F. Sam, Kris Brijs, Stijn Daniels, Tom Brijs, and Geert Wets

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Is having a positive image of public transit associated with travel satisfaction and continued transit usage? An exploratory study of bus transit, Dea van Lierop and Ahmed El-Geneidy

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Optimal bus service design with limited stop services in a travel corridor, David Z.W. Wang, Ashish Nayan, and W. Y. Szeto

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Modeling the Influence of Weather on Transit Ridership: A Case Study from Brisbane, Australia, Ming Wei, Jonathan Corcoran, Thomas Sigler, and Yan Liu

Submissions from 2017

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Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution, Roberto F. Abenoza, Oded Cats, and Yusak O. Susilo

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A fuzzy-based multi-dimensional and multi-period service quality evaluation outline for rail transit systems, Nezir Aydin

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Recommendation of a New Transit Performance Measure in the National Transit Database, Fatemeh Baratian-Ghorghi and Hossein Ahmadianyazdi

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Improving Access to Transit through Crowdsourced Information, Sean J. Barbeau

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Understanding urban rail in-vehicle activities: An activity theory approach, Tiago Camacho, Marcus Foth, Andry Rakotonirainy, and Markus Rittenbruch

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Priority Areas of Intervention for Improving Urban Bus Services: Experience in Kolkata, India, Munavar Fairooz Cheranchery and Bhargab Maitra

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Route effect on the perception of public transport services quality, Jorge Chica-Olmo, Héctor Gachs-Sánchez, and Carmen Lizarraga

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The Role of Specificity and Apologies in Excuse Messages Following Train Delay, Emiel Cracco, Nicolas Dirix, and Christopher P. Reinders Folmer

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Modelling the potential for cycling in access trips to bus, train and metro in Rio de Janeiro, Flavia de Souza, Lissy La Paix Puello, Mark Brussel, Romulo Orrico, and Martin van Maarseveen

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Modelling perceived quality for urban public transport systems using weighted variables and random parameters, Eneko Echaniz, Luigi dell’Olio, and Ángel Ibeas

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Understanding the effects of economic crisis on public transport users’ satisfaction and demand, Dimitrios Efthymiou and Constantinos Antoniou

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Get on board: Assessing an all-door boarding pilot project in Montreal, Canada, Ahmed El-Geneidy, Dea van Lierop, Emily Grisé, Geneviève Boisjoly, Derrick Swallow, Lesley Fordham, and Thomas Herrmann

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Can rail pedestrian violations be deterred? An investigation into the threat of legal and non-legal sanctions, James Freeman and Andry Rakotonirainy

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How does travel affect emotional well-being and life satisfaction?, Margareta Friman, Tommy Gärling, Dick Ettema, and Lars E. Olsson

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Drivers of transit service loyalty considering heterogeneity between user segments, Xuemei Fu and Zhicai Juan

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Exploring the psychosocial factors associated with public transportation usage and examining the “gendered” difference, Xuemei Fu and Zhicai Juan

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Determining passenger satisfaction out of platform-based amenities: A study of Kanpur Central Railway Station, Piyali Ghosh, Mohit Kr. Ojha, and Geetika

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Evaluating the relationship between socially (dis)advantaged neighbourhoods and customer satisfaction of bus service in London, U.K., Emily Grisé and Ahmed El-Geneidy

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Where is the happy transit rider? Evaluating satisfaction with regional rail service using a spatial segmentation approach, Emily Grisé and Ahmed El-Geneidy

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Crowding in public transport: Who cares and why?, Luke Haywood, Martin Koning, and Guillaume Monchambert

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What cognitive mechanisms predict travel mode choice? A systematic review with meta-analysis, Christin Hoffmann, Charles Abraham, Mathew P. White, Susan Ball, and Stephen M. Skippon

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A method to directly derive taste heterogeneity of travellers’ route choice in public transport from observed routes, Sung-Pil Hong, Kyung min Kim, Geunyeong Byeon, and Yun-Hong Min

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Analysing improvements to on-street public transport systems: a mesoscopic model approach, Jesper Bláfoss Ingvardson, Jonas Kornerup Jensen, and Otto Anker Nielsen

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The role of information systems in non-routine transit use of university students: Evidence from Brazil and Denmark, Sigal Kaplan, Mayara Moraes Monteiro, Marie Karen Anderson, Otto Anker Nielsen, and Enilson Medeiros Dos Santos

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Individually constructed criteria for perception of urban transportation means – An approach based on Kelly’s personal construct theory, Ines Kawgan-Kagan and Stephan Daubitz

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Analysis of user satisfaction to promote public transportation: A pattern-recognition approach focusing on out-of-vehicle time, Sung Hoo Kim, Jin-Hyuk Chung, Sunyoung Park, and Keechoo Choi

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Analysis of satisfaction factors at urban transport interchanges: Measuring travellers’ attitudes to information, security and waiting, David Lois, Andrés Monzón, and Sara Hernández

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Railway transit services in Algiers: priority improvement actions based on users perceptions, José Luis Machado-León, Rocío de Oña, Tahar Baouni, and Juan de Oña

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Impact of Train and Station Types on Perceived Quality of Rail Service, Fredrik Monsuur, Marcus Enoch, Mohammed Quddus, and Stuart Meek

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Is rail cleaner and greener than bus?, Corinne Mulley, David A. Hensher, and David Cosgrove

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An integrated MCDM approach to evaluate public transportation systems in Tehran, M. Nassereddine and H. Eskandari

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Public transport service-quality elements based on real-time operational tactics, Mahmood Mahmoodi Nesheli, Avishai (Avi) Ceder, and Robin Brissaud

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Latent lifestyle and mode choice decisions when travelling short distances, Carlo Giacomo Prato, Katrín Halldórsdóttir, and Otto Anker Nielsen

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Comparing public bus transport service attributes in Delhi and Mumbai: Policy implications for improving bus services in Delhi, Hemant K. Suman, Nomesh B. Bolia, and Geetam Tiwari

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Can bicycle relieve overcrowded metro? Managing short-distance travel in Beijing, Guibo Sun and John Zacharias

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Estimation of crowding discomfort in public transport: Results from Santiago de Chile, Alejandro Tirachini, Ricardo Hurtubia, Thijs Dekker, and Ricardo A. Daziano

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The Future of Mobility, Tourism and Transport Forum

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What influences satisfaction and loyalty in public transport? A review of the literature, Dea van Lierop, Madhav G. Badami, and Ahmed M. El-Geneidy

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Perceived Reality: Understanding the Relationship Between Customer Perceptions and Operational Characteristics, Dea van Lierop and Ahmed El-Geneidy

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Optimal bus temperature for thermal comfort during a cool day, K. B. Velt and H. A.M. Daanen

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A comparison of car driving, public transport and cycling experiences in three European cities, Ruth Woods and Judith Masthoff

Submissions from 2016

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What Do Americans Think About Federal Tax Options to Support Public Transit, Highways, and Local Streets and Roads? Results from Year Seven of a National Survey, Asha Weinstein Agrawal and Hilary Nixon

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Gender-Based Analysis of Zones of Tolerance for Transit Service Quality Considering Intelligent Transportation Systems, Farzad Arabikhan, Maria Nadia Postorino, Ariane Dupont-Kieffer, and Alexander Gegov

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Exploring Bicycle and Public Transit Use by Low-Income Latino Immigrants: A Mixed-Methods Study in the San Francisco Bay Area, Jesus M. Barajas, Daniel G. Chatman, and Asha Weinstein Agrawal

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Injuries to older users of buses in the UK, Jo Barnes, Andrew Morris, Ruth Welsh, Steve Summerskill, Russ Marshall, Denise Kendrick, Pip Logan, Avril Drummond, Simon Conroy, Brian Fildes, and Julie Bell

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Level of service delivery of public transport and mode choice in Accra, Ghana, Dora Birago, Seth Opoku Mensah, and Somesh Sharma

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Weather, transport mode choices and emotional travel experiences, Lars Böcker, Martin Dijst, and Jan Faber

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Evaluating the added-value of online bus arrival prediction schemes, Oded Cats and Gerasimos Loutos

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Exploring the effects of perceived values, free bus transfer, and penalties on intermodal metro–bus transfer users' intention, Yung-Hsiang Cheng and Wei-Chih Tseng

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Reproducing Longitudinal In-Vehicle Traveler Experience and the Impact of a Service Reduction with Public Transit Smart Card Data, Ka Kee Alfred Chu and André Lomone

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Why do urban travelers select multimodal travel options: A repertory grid analysis, Thomas Clauss and Sebastian Döppe

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An ideal journey: making bus travel desirable, William Clayton, Juliet Jain, and Graham Parkhurst

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Integrating train scheduling and delay management in real-time railway traffic control, Francesco Corman, Andrea D’Ariano, Alessio D. Marra, Dario Pacciarelli, and Marcella Samà

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Methodology to determine service delivery levels for public transportation, Shreya Das and Debapratim Pandit

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Four types of fare evasion: A qualitative study from Melbourne, Australia, Alexa Delbosc and Graham Currie

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Transit passengers’ behavioural intentions: the influence of service quality and customer satisfaction, Juan de Oña, Rocio de Oña, Laura Eboli, Carmen Forciniti, and Gabriella Mazzulla

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Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation, Juan de Oña, Rocío de Oña, and Griselda López